MRI Field Service Engineer

MXR Imaging, Inc.; Princeton (NJ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

MXR Imaging, Inc. is seeking an MRI Field Service Engineer to support medical imaging equipment in New Jersey. The role involves troubleshooting, planned maintenance, and installation of Siemens MRI systems. Candidates must have a minimum of 5 years of experience and a valid driver's license, with a willingness to travel over 50%.

This position demands excellent communication skills and a strong commitment to customer satisfaction. Candidates will work closely with customers to address technical issues and ensure service excellence.

Qualifications

• 5+ years of experience with Siemens MRI.
• Extensive background in servicing medical imaging equipment.
• Valid U.S. driver's license.

Responsibilities

• Provide on-demand phone and on-site support.
• Plan, schedule, and execute planned maintenance activities.
• Perform on-site system installations and de-installations.

Skills

Excellent verbal and written communication skills

Strong interpersonal communication skills

Analytic and problem-solving skills

Customer satisfaction orientation

Education

High School Diploma

Associate degree in Electrical Engineering or equivalent experience

Job description

Position Summary

MRI Field Service Engineers will travel to execute all required service requests, including repairs, planned maintenance, equipment de‑installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with a laptop and other equipment. Must be familiar with MRI medical equipment. OEM or third‑party training/experience preferred. Must have Siemens MRI. Location: Manasquan, NJ, but must be willing to travel at least 50% from current location.

Essential Duties

• Provide on-demand phone and on‑site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non‑service call visits and meetings.
• Promptly return and document all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer‑specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on‑site system installations and de‑installations.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company‑wide initiatives, policies, and procedures, including Quality Management System maintenance.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Required Qualifications

• High School Diploma.
• Extensive background in servicing medical imaging equipment.
• 5+ years of experience with Siemens MRI.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license.

Preferred Qualifications

• Associate degree in Electrical Engineering or military‑trained in electronics, equivalent certified electrical training, or equivalent experience on electronic equipment.

Travel

• Must be willing to travel over 50% of the time.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem‑solving skills, which allow for strategic data interpretation.
• Personal qualities of integrity, credibility, and unwavering commitment.
• A proactive, hands‑on strategic thinker who will be a team player with a positive and supportive attitude.
• Customer satisfaction orientation.
• Promptness of response to users' requests for support.
• Accuracy and report quality and meeting deadlines.
• Solving problems on a first‑call basis.
• Maintaining excellent customer relations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Training Requirements

• ESD Training (ESA and EF)
• Cold Stress Training
• HIPAA
• Heat Stress Training
• Departmental Procedures as required to the role
• Quality Key Process Indicators and Policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization