Move Manager

Cushman & Wakefield; Covington (KY); On-site; USD 74,800 - 88,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Retirement savings plans

Paid time off

Job summary

A leading real estate services firm in Covington, Kentucky is seeking a Move Manager to oversee weekly churn and project moves. The role includes managing relocations and developing client relationships to ensure smooth transitions. Ideal candidates will have experience in customer service and project management, with a focus on improving move processes. Competitive compensation and comprehensive benefits are offered.

Responsibilities

• Develop and maintain working relationships with client site ambassadors and vendors.
• Manage new-hire placements and relocations as needed.
• Implement move plans according to occupancy guidelines.
• Coordinate furniture installation with teams and vendors.
• Ensure pre-move walkthroughs are conducted for readiness.
• Track tasks and schedules related to moves.
• Support change management initiatives.
• Conduct post-move surveys for improvement.

Job description

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Job Description Summary

The Move Manager will supervise weekly churn and small/large project moves, site-to-site moves, and restacks. The Move Manager will work directly with the client site ambassadors and ensure they are working closely with the Space Planning and Occupancy Team on strategic space allocation. They will perform all tactical tasks in alignment with SLAs and excel in all customer service activities.

Responsibilities

• Develop and maintain excellent working relationship with client site ambassadors, key business partners, vendor partners, and FM Team.
• Manage new-hire placement, relocations, seat changes, and RTO seating demands.
• Manage weekly small (<9) or large (>9) group moves.
• Implement move plan in accordance with the approved occupancy plan.
• Coordinate with FM team, PDS team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
• Coordinate with client project manager to ensure work is delivered within timeframe and agreed-upon scope.
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants.
• Keep track of all tasks and schedules related to the move.
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
• Support change management as it pertains to changing workspace and work style.
• Drive to improve client awareness by providing trending analysis for MAC process.
• Send out post-move surveys and reports on findings and identify process improvements as appropriate.
• Evaluate and provide improvement suggestions for move processes and vendors. Identify ways to improve client relationships through the MAC process.
• Supports decommissioning activity according to the project plan, if required.

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Compensation

The compensation for the position is: $74,800.00 - $88,000.00.

Equal Opportunity Employer

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.