Move in Coordinator - Marketing

Otterbein SeniorLife; Sylvania (OH); On-site; USD 34,385,000 - 47,279,000; Part time

Benefits offered by this job

Vision & Dental Insurance

Pet Insurance

Life Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan with公司匹

Paid Time Off (PTO) accrues from day 1

Job summary

Otterbein SeniorLife Sunset Village is seeking a caring and organized individual to join the Marketing team in a part-time capacity, up to 30 hours per week (Mon-Fri). The role involves handling administrative duties and regular contact with prospective residents and their families.

You will support event coordination, CRM data entry, tour scheduling, and marketing reporting, helping move prospects through the sales funnel while delivering warm, patient-centered service.

Qualifications

• Associate’s degree or equivalent is required.
• Must be detail oriented with excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with technology and customer service orientation.

Responsibilities

• Answer phones, greet visitors, and document calls into CRM systems (Sherpa, PCC).
• Coordinate Marketing Events: prepare flyers, reserve rooms, manage attendee lists and inquiries, and input contact info into CRM.
• Maintain supplies of informational packets, collateral materials, and office basics.
• Schedule and facilitate tours for prospective residents, focusing on Assisted Living as needed.
• Perform follow-up marketing activities to advance sales; track and report market statistics.

Skills

Customer service

Communication

Detail oriented

Teamwork

Education

Associate’s degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Overview

Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 30 hours/week (Mon-Fri; between 3-5 days/week) and involves a significant amount of contact with prospective residents and their loved ones and our residents while performing a variety of administrative duties.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities

• Answer phones, direct calls to appropriate services and greet visitors in a cheerful positive manner. Document calls into the CRM systems (Sherpa, PCC)
• Work with Marketing Department in coordinating elements of the Marketing Events. Prepare event flyers, room reservations/planning, attendee lists, RSVPs and inquiries. Input attendees contact information into CRM system.
• Maintain adequate supply of facility information packets, collateral materials and office supplies.
• Schedule and facilitate, when needed, tours for prospective residents and guests, focusing primarily on Assisted Living.
• Complete follow-up marketing activity as directed (i.e. follow-up calls) to help advance sales within Otterbein Sunset Village
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing Director to coordinate paperwork and renewals for Limited Contracts.
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing partners to coordinate paperwork for prospective and new residents.
• Work with Marketing partners to facilitate move-ins across all levels of care, focusing primarily on Assisted Living
• Interact with visitors, residents and family members in a positive, hospitable manner, addressing a variety of issues and circumstances.
• Assist with pictures of resident events for FB, social media and Website.

Qualifications

• Associate’s degree or equivalent and relevant work experience
• Must be detail oriented and have excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with the use of technology.
• Must have excellent customer service skills and good judgment and decision-making skills.

Benefits*

Health & Wellness

• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
• Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.