Move-In Coordinator

Greenbrier Senior Living; Tuscaloosa (AL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off (PTO)

Holiday Pay

Life Insurance

Employee Assistance Program

Career growth opportunities

Supportive, team-oriented environment

Job summary

The Crossings at North River in Tuscaloosa, AL, is seeking a Move-In Coordinator / Sales Counselor to guide families through the decision process and coordinate move-ins with care and professionalism. Base salary ranges from $50,000 to $55,000 with monthly bonus opportunities and a full-time schedule.

Join a team focused on resident satisfaction, community outreach, and growth opportunities. Candidate should have sales or customer service experience and a compassionate approach to helping

Qualifications

• 2+ years of sales, marketing, or customer service experience.
• Senior living or healthcare sales experience is a plus.
• Strong communication and relationship-building skills.
• Organized with ability to manage multiple prospects and move-ins.
• Experience using CRM software and Microsoft Office.

Responsibilities

• Conduct engaging tours for prospective residents and families.
• Build relationships to determine if the community is the right fit.
• Follow up with leads by phone, email, and in-person outreach.
• Coordinate move-in details with residents and teams.
• Track sales activity and lead conversions.
• Represent and promote The Crossings at North River at events.

Skills

Relationship-building

Sales experience

Communication skills

Forecasting & follow-up

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

CRM software

Microsoft Office

Job description

Move-In Coordinator / Sales Counselor – $50K–$55K + Monthly Bonuses

The Crossings at North River | Tuscaloosa, AL

Full-Time | Sales & Move-In Coordination

Earn $45,000–$50,000 per year PLUS monthly bonus opportunities!

Are you a relationship-builder who enjoys helping people make important decisions? The Crossings at North River is looking for an outgoing, organized, and motivated Move-In Coordinator / Sales Counselor to join our team.

This is a great opportunity for someone with experience in sales, senior living, healthcare, hospitality, leasing, admissions, or customer service who wants a rewarding career where your work directly impacts seniors and their families.

Why You'll Love This Opportunity

• $50,000–$55,000 annual base salary, based on experience
• Monthly bonus opportunities tied to move-ins and occupancy goals
• Full-time position with opportunities for growth
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Life Insurance
• Employee Assistance Program
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• The opportunity to build relationships and make a meaningful difference for seniors and their families

What You'll Do

As our Move-In Coordinator / Sales Counselor, you'll be one of the first people prospective residents and families meet. You'll help them learn about our community, answer their questions, guide them through the decision-making process, and make sure their transition into their new home is as smooth as possible.

Your responsibilities will include:

• Conduct engaging community tours for prospective residents and families
• Build relationships with prospects and help them determine if our community is the right fit
• Follow up with leads by phone, email, and personal outreach
• Guide families through the process from their first inquiry through move-in day
• Coordinate move-in details with residents, families, and community departments
• Maintain accurate prospect and sales information in the community's CRM
• Develop relationships with hospitals, rehabilitation centers, physicians, social workers, and other referral partners
• Represent The Crossings at North River at networking events and throughout the Tuscaloosa community
• Assist with marketing events, outreach initiatives, and community promotions
• Work toward established sales, move-in, and occupancy goals
• Track sales activity, follow-up efforts, and lead conversions
• Partner closely with community leadership to create an exceptional experience for new residents and their families

What We're Looking For

We are looking for someone who is personable, driven, organized, and comfortable building relationships. You don't have to come directly from senior living to be successful in this role.

Preferred Qualifications

• 2+ years of experience in sales, marketing, customer service, admissions, leasing, hospitality, healthcare, or business development
• Senior living or healthcare sales experience is a plus, but not required
• Strong communication and relationship-building skills
• Comfortable conducting tours, making follow-up calls, and asking for the sale
• Highly organized with the ability to manage multiple prospects and move-ins at once
• Positive, professional, and customer-focused approach
• Experience using CRM software is preferred
• Proficiency with Microsoft Office
• Bachelor's degree in Marketing, Business, Communications, or a related field is preferred, but not required
• Valid driver's license, reliable transportation, and current auto insurance

About The Crossings at North River

The Crossings at North River is a senior living community committed to creating a warm, welcoming environment where residents feel at home and team members feel valued.

We believe the move to senior living is more than a transaction—it's a major life decision. That's why we're looking for someone who can combine strong sales skills with compassion, patience, and exceptional customer service.

If you're ready to grow your career, earn monthly bonus opportunities, and help families find a community they can feel good about, we'd love to meet you.

The Crossings at North River is an Equal Opportunity Employer. All offers of employment are contingent upon successful completion of applicable pre-employment requirements, including background screening, drug screening, physical examination, reference verification, and proof of employment eligibility.