Move In Coordinator

The Goodman Group, LLC; Stillwater (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

The Goodman Group, LLC is seeking a Move-In Coordinator to support occupancy goals through planning of move-ins, move-outs, and in-house transfers at our Minnesota community.

The role involves coordinating unit refurbishing, assessments, pre-admission paperwork, and financial transactions, while assisting the Sales & Marketing team with tours and on-site events as needed.

Qualifications

• Ability to make independent decisions and follow instructions.
• Tactful communication with residents, families, staff and visitors.
• Empathy when dealing with ill, disabled and elderly residents.
• Clear, effective written and verbal communication.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assists incoming residents with transition and move to the facility.
• Assists residents moving out or transferring from one apartment to another.
• Coordinates refurbishing, cleaning and inspection of all units with Maintenance & Housekeeping.
• Communicates with site leadership on incoming resident needs and requirements.
• Assists in report production: weekly, monthly, move-ins/outs and others as directed.
• Coordinates incoming resident assessments (if applicable).
• Completes move-in documentation, pre-admission paperwork and financial transactions.
• Assists pre-occupancy residents with move, including selling home and arranging movers.
• Engages Platinum Service admission program for all move-ins.
• Supports Sales & Marketing by backup for tours and on-site events as directed.
• Performs other job-related duties as assigned.

Skills

Independent decision making

Tactful communication

Empathy for residents

Clear communication

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Summary Of Position

The Move-In Coordinator plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to coordinate and support occupancy goals through effective planning of move-ins, move-outs and in-house transfers.

Summary Of Position

The Move-In Coordinator plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to coordinate and support occupancy goals through effective planning of move-ins, move-outs and in-house transfers.

Essential Job Functions

• Assists incoming residents with transition and move to the facility.
• Assists residents moving out or transferring from one apartment to another.
• Coordinates refurbishing, cleaning and inspection of all units in a timely and acceptable standard with the Maintenance & Housekeeping departments.
• Communicates with site leadership team on incoming resident needs and requirements.
• Assists in report production: weekly, monthly, move-ins/outs and others as directed.
• Coordinates incoming resident's assessments (if applicable).
• Coordinates and completes move-in documentation, pre-admission paperwork and financial transactions.
• Assists pre-occupancy residents in all facets of the move including, but not limited to, sale of home, helping with moving company arrangements, furniture selection, etc.
• Engages Happy You're Here signature admission program for all move-ins.
• Supports Sales & Marketing Team by assisting as backup for tours, on site events, and other sales related functions etc., as directed by the Director of Marketing or Executive Director.
• Perform other job-related duties as assigned.

Knowledge And Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education And Experience

• Must meet all applicable state and federal requirements for this position.
• High school degree and/or related experience. College degree preferred.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements

The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer & telephone
• Walking the property while touring, meeting with prospects and lease signings
• Must be able to lift 30 pounds at times
• Alternating between standing and sitting

Cognitive Requirements

The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy

Environmental Requirements

The Environmental Requirements of this position are:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment
• May be exposed to variable temperatures and conditions while off-site

Other Requirements

• Off-site travel may be required
• Able to work flexible hours as needed

Platinum Service

Platinum Service is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time. By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.