Mountain Sports Shop Manager - Giants Ridge

Guest Services, Inc.; Minnesota; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading recreational services company is seeking a Mountain Sports Shop Manager at Giants Ridge in Minnesota. The role entails overseeing shop operations, managing a team, and ensuring guests enjoy an exceptional shopping experience. Candidates should have management experience and excellent customer service skills. Benefits include medical coverage, retirement plans, and employee discounts, alongside a vibrant work culture.

Benefits

Medical, dental, vision insurance

401(k) retirement plan with company match

Paid parental leave

Ski/Mountain perks

Golf course playing privileges

Employee discounts

Qualifications

• 1-2 years of management experience required.
• Ability to lift up to 50 lbs., move frequently, and stand for extended periods.
• Read and write in English with clear verbal communication skills.

Responsibilities

• Plan, develop, and direct daily operations.
• Recruit, train, supervise, and evaluate staff.
• Manage inventory to maximize sales and profit.

Skills

Interpersonal skills

Organizational abilities

Customer service skills

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

MS Word

Excel

Photoshop

Job description

Mountain Sports Shop Manager - Giants Ridge

Mountain Sports Shop Manager - Giants Ridge

Giants Ridge, managed by Guest Services Inc., is excited to announce that we are hiring a Mountain Sports Shop Manager for our Chalet Mountain Sports Shop. This shop offers a variety of leading brands in men’s, women’s, and children’s recreational apparel, accessories, and equipment from top brands like Fox, Helly Hansen, Burton, and more. Qualified candidates will thrive in a hospitality environment by exhibiting a great attitude and a strong work ethic. The Mountain Sports Shop Manager will lead a team of seasonal and year-round employees to ensure our guests have a shopping experience that exceeds their expectations.

Our team members enjoy amazing benefits such as:

• Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) retirement plan with company match
• Paid parental leave of up to 6 weeks for eligible employees
• Ski/Mountain Perks - free passes for employees and discounts for family members
• Playing privileges at both of our championship golf courses for employees
• Employee discounts on food, apparel, and accessories
• Employee discounts at recreational and lodging facilities nationwide
• And more!

Job Summary

The Mountain Sports Shop Manager is responsible for all aspects of shop operations and floor management, including staff, equipment, and property, to meet financial goals and company initiatives. The Manager will foster a team environment that provides exceptional customer service, ensuring staff perform at a high level. The Manager will motivate, instill accountability, and drive success within the shop and resort.

Essential Functions

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; ensure adherence to budgets.
• Schedule, supervise, and participate in operational duties specific to the shop.
• Recruit, train, supervise, and evaluate staff.
• Implement loss prevention procedures.
• Manage inventory to maximize sales and profit; oversee promotional strategies.
• Handle pre-season orders to optimize purchasing costs.
• Respond to customer inquiries and resolve complaints.
• Coordinate uniform and helmet programs for employees.
• Maintain a safe environment, including equipment, inventory, sanitation, and cash control. Report safety issues promptly.

Skills and Knowledge Requirements

• High School Diploma/GED required; Bachelor’s degree preferred.
• 1-2 years of management experience required.
• Proficiency with MS Word, Excel, and Photoshop.
• Excellent interpersonal skills.
• Strong organizational and problem-solving abilities.
• Exceptional customer service skills.

Physical and Mental Requirements

• Ability to move frequently within the shop, lift up to 50 lbs., and stand for extended periods.
• Read and write in English.
• Clear verbal communication skills.
• Presence at the job site is essential.

Equipment Used

• Cash register, inventory system, and typical office equipment.

Giants Ridge is Minnesota’s #1-rated family vacation destination, offering year-round outdoor activities and amenities. Guest Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.