Mountain Biking Supervisor

Blackberry Farm; Watertown (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Blackberry Farm, LLC. is seeking a Mountain Bike Supervisor in Walland, TN to enhance the biking program and deliver a 5-star guest experience. You will guide trips, coach guests, and assist the Adventure Manager with supervisory duties while maintaining the bike fleet and trails.

The role requires guest-facing leadership, strong communication, and the ability to work nights, weekends, and holidays. CPR/First Aid preferred and a valid driver's license is required.

Qualifications

• Must have a valid driver’s license.
• High school diploma or equivalent.
• Current CPR and First Aid certification is preferred.
• Excellent communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Oversee daily operations and schedule.
• Train staff and respond to email requests across departments.
• Assist manager with supervision and coordinating with Adventure Manager.
• Guide mountain bike guests on a tailored 5-star cycling experience.
• Maintain bike fleet and trails with regular maintenance and safety checks.
• Provide coaching, route selection, and safety guidance for riders.

Skills

Communication skills

Leadership

Guest service

Education

High school diploma or equivalent

CPR and First Aid certification (preferred)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.1507 E. Millers Cove Rd Walland, TN 37886The Mountain Bike Supervisor is responsible for enhancing Blackberry’s biking program through guest interaction and by providing 5-star service to all guests. The supervisor will act as a guide as well as assist the Adventure Manager with supervisory duties when needed.Pay Range: $20.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:Supervisory ResponsibilitiesOversee daily operations and schedulePerform certain duties such as contacting staff, training staff, responding to email requests, and communicating across relevant departmentsAssist the manager in monitoring the schedule and guiding operationsMountain Biking guide tripsGuide guests on a 5-star cycling experienceProvide coaching and leadership to guests by choosing routes, navigating unfamiliar trails, making equipment selections and fit, demonstrating basic technique for novices, and safely completing a tailored ride based on the guest's expectations.Mountain bike maintenanceMaintain cycling areas by keeping work spaces clean and organizedOversee the maintenance and repairs of both the mountain bike fleet and the trails, coordinating with other departments and vendors when needed.Guest Relations·Assist guests with cycling knowledgeAnswer general questions regarding the sportProvide guests with information regarding Blackberry interests, activities, and trail systemsMust comply with all company policies and procedures.Regular and consistent attendance is required to perform the essential functions of this position.Must be able to work well with other Team Members, Managers, and interact with our guests.Must have the flexibility to work nights, weekends, and holidays.EDUCATION and EXPERIENCECurrent CPR and First Aid certification is preferredMust have a valid driver’s licenseHigh school diploma or equivalentLANGUAGE SKILLSMust have excellent communication skillsMust be able to communicate with guests, team members, and managers effectivelyMust interact extensively with guestsMATHEMATICAL SKILLSBasic knowledge and understanding of mathREASONING ABILITYMust be able to resolve any issues regarding guests concerning the cycling programMust be able to exercise judgment and make decisions based on job knowledge and awareness of company goalsMust be able to assess current conditions to provide a safe and quality experiencePHYSICAL DEMANDSMust be able to lift up to 50 lbs.Must be able to be on feet most or all of the shiftMust be able to operate a company vehicle or golf cart safelyWORK ENVIRONMENTMust be able to work outside in all weather conditions including streams and ponds,4,200 acres of Blackberry Farm property, 5,500 acres of Blackberry Mountain property, and surrounding areas including Knoxville and Townsend biking trail systems