Motion Automation Intelligence- Customer Service Representative II

Genuine Parts Company; Danvers (MA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick and holiday pay

Job summary

Genuine Parts Company in Danvers, Massachusetts, is seeking a Customer Service Representative II to ensure customer expectations are fully met. The role includes managing customer orders, negotiating prices, and building relationships for repeat business. Candidates typically need a high school diploma and 3 to 5 years of related experience. The position offers a robust benefits package including healthcare, 401(k), and paid time off. Pay is competitive and varies based on experience and location.

Qualifications

• 3 to 5 years of related experience or equivalent combination.

Responsibilities

• Place customer orders via various methods.
• Negotiate sale and purchase prices.
• Build customer relationships to drive repeat business.
• Expedite backorders and prepare shipments.
• Assist less experienced representatives.

Skills

Excellent communication skills

Multi-tasking and time management skills

Strong computer skills

Strong negotiation skills

Basic product knowledge

Reliability, organization, and attention to detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Motion Automation Intelligence- Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Motion Automation Intelligence- Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquiries.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

BENEFITS

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Pay: $ - $ / hour

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

EQUAL OPPORTUNITY EMPLOYER

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.