Mosaic at Home Coordinator/Case Mngr

Mosaic; Grimes (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits after 60 days (

Job summary

Mosaic at Home is seeking a dedicated Coordinator/Case Manager to empower individuals with intellectual and developmental disabilities across Central Iowa. You will build strong relationships with clients, families, host homes, and care teams to ensure personalized support and safe, compliant service delivery.

As a travel-capable coordinator, you will conduct home visits, develop Individual Support Plans with the planning team, and provide on-call support to providers.

Qualifications

• Bachelor's degree in human services or related field preferred; minimum of two years of related work experience.
• Experience working with people with intellectual disabilities is a plus.
• Valid driver's license in good standing for home visits.
• Top-notch communication, relationship-building, problem-solving abilities, and computer skills.
• Knowledge of HCBS regulations is a plus.

Responsibilities

• Build epic connections with individuals, families, host home providers, and direct care workers; provide excellent customer service.
• Help individuals articulate goals, dreams, and needs and ensure their voices are respected.
• Monitor relationships between individuals and home providers to ensure a good match.
• Collaborate with service planning to create Individual Support Plans.
• Oversee service delivery and contract compliance; conduct regular home and environment visits.
• Provide on-call support to providers and direct care workers.

Skills

Communication skills

Relationship-building

Problem-solving

Computer proficiency

Education

Bachelor's degree in human services

Job description

Empowering Lives: Mosaic at Home Coordinator

Location

Central Iowa-Des Moines Metro area

Status

Salaried, Days with OnCall to support case load (can be outside of business hours), Travel for home visits (can be up to 2 hours from Des Moines) agency vehicle or mileage reimbursement.

Do you have a massive heart for empowering people with intellectual and developmental disabilities to live their absolute best lives? Are you the kind of person who can chat with anyone, solve puzzles on the fly, and thrives when working with a team?

If you just nodded your head enthusiastically, we want you! Join Mosaic as a Mosaic at Home Coordinator/Case Manager and become a professional difference-maker.

At Mosaic, we are relentlessly pursuing opportunities that empower people to live meaningful lives in caring communities. As a Coordinator, you aren't just managing cases—you're the ultimate bridge builder, ensuring the people we serve have a powerful voice and personalized support every single day.

What You'll Actually Do (The Good Stuff)

• Build Epic Connections: You'll be the go-to person, developing rock-solid relationships with the individuals we support, their families, host home providers, and direct care workers. Exceptional customer service is just how you roll.
• Be a Dream Champion: Help individuals express their goals, dreams, and needs. You're there to make sure their voices are not just heard, but loudly respected.
• Relationship Builder: You'll monitor the relationships between individuals and their home providers, ensuring the pairing is a perfect, positive, and supportive match.
• Architect Personalized Plans: Collaborate with our service planning team to create Individual Support Plans. You'll weave together a person's unique wishes with the necessary policy and regulatory requirements.
• Keep it Real in the Field: Oversee service delivery and contract compliance by hanging out where the magic happens. You'll conduct regular home and service environment visits.
• Be the Safety Net: Provide on-call support to our wonderful providers and direct care workers when they need a helping hand or a quick problem solved.

Commitment to Mosaic Values

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

What You'll Bring to the Table

• The Degrees & Deeds: A Bachelor's degree in human services or related field is preferred, along with a minimum of two years of related work experience.
• The Bonus Points: Previous experience working with people with intellectual disabilities is a huge plus!
• The Credentials: A valid driver's license in good standing (you've gotta do those home visits!).
• The Superpowers: Top-notch communication skills, a knack for relationship-building, excellent problem-solving abilities, and computer proficiency.
• The Know-How: Experience in behavior management and a good grasp of HCBS industry regulations.

Why You'll Love Working at Mosaic

• Real Impact, Daily: You get to work for a mission-driven organization that is actively creating inclusive communities. No boring desk-jockeying here.
• An Awesome Work Family: Join a compassionate, collaborative team that genuinely values your ideas and contributions.
• Room to Grow: We love to see our people shine. We offer great opportunities for training and career advancement.
• Values Worth Living: We don't just put them on a poster. We live our values of belonging, connection, faithfulness, and grit every day.

Perks & Benefits (The Extra Sweeteners)

• Comprehensive benefits package after 60 days (Health, dental, prescription, life insurance, short/long-term disability).
• Tuition assistance to keep your brain growing.
• 403(b) retirement plan.
• PTO that starts accruing on Day 1 (and yes, you can use it immediately!).
• DAILY PAY! Want your money at the end of the day? You got it. Prefer the traditional bi-weekly setup? That works too.