Mortgage Underwriter

Navy Federal Credit Union; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced Mortgage Underwriter to evaluate and underwrite all mortgage loan types in accordance with NFCU guidelines, investor requirements, and applicable state and government regulations. The role requires collaborating with loan originators and processors to ensure complete data and compliant documentation.

Responsibilities include approving loans, analyzing income and assets, and advising on alternatives for borderline cases while maintaining current

Qualifications

• 3 years of experience in mortgage lending.
• Knowledge of mortgage/equity loan processing and regulations.
• Familiarity with underwriting process and guidelines.
• Basic research, analytical, and problem solving skills.
• Good verbal and written communication skills.

Responsibilities

• Analyze mortgage loan information on income, assets, and credit criteria to confirm loan eligibility.
• Analyze exceptions and rejections; recommend alternative mortgage products.
• Analyze self-employed borrower income documentation.
• Approve mortgage loans and authorize loan disbursements.
• Determine the acceptability and marketability of the real estate property.
• Prepare and present alternative options on marginal loans; analyze exception requests and adverse action.
• Review contracts related to real estate such as age restrictions and HOAs.
• Collaborate with loan originator and processor to ensure data and documentation are obtained.
• Mentor Mortgage Processors, Closers, and Officers.
• Maintain knowledge of NFCU mortgage products and guidelines.

Skills

Mortgage underwriting

Financial analysis

Regulatory compliance

Documentation review

Tools

Database software

Presentation software

Spreadsheet software

Job description

Overview

To evaluate and underwrite all mortgage loan types offered by Navy Federal Credit Union (NFCU) according to specific state and federal requirements to limit the risk exposure to NFCU's mortgage portfolio. To analyze required loan documentation and information presented in the mortgage loan request, to condition and make appropriate loan decisions based on the acceptability of the credit risk using established guidelines of NFCU, secondary market investors, and applicable state and government regulations. Works on assignments that are semi-routine in nature; recognizes the need for occasional deviation from accepted practice. Follows established procedures, requires limited instructions on new assignments. Works under supervision from higher level peers and leadership. Participate in basic research/review.

Overview

To evaluate and underwrite all mortgage loan types offered by Navy Federal Credit Union (NFCU) according to specific state and federal requirements to limit the risk exposure to NFCU's mortgage portfolio. To analyze required loan documentation and information presented in the mortgage loan request, to condition and make appropriate loan decisions based on the acceptability of the credit risk using established guidelines of NFCU, secondary market investors, and applicable state and government regulations. Works on assignments that are semi-routine in nature; recognizes the need for occasional deviation from accepted practice. Follows established procedures, requires limited instructions on new assignments. Works under supervision from higher level peers and leadership. Participate in basic research/review.

Responsibilities

• Analyze mortgage loan information on loan documents such as income, assets, and credit criteria to confirm loan eligibility based on Navy Federal guidelines as well as adherence to investor requirement with or without independent scoring systems
• Analyze exceptions and rejections; recommend alternative mortgage products that could bring the loan within guidelines.
• Analyze self-employed borrower income documentation
• Approve mortgage loans and authorize loan disbursements based on a complete analysis of submitted documentation and/or applicable rules and regulations
• Determine the acceptability and marketability of the real estate property to analyze if there insufficient collateral to secure the loan
• Prepare and present alternative options on marginal loans; analyze exception requests, prepare adverse action (loan disapproval) notifications or secondary loan reviews for adverse action, with awareness of compliance provisions of regulatory agencies
• Review/understand effects of contracts related to real estate, such as age restrictions, HOAs, etc.
• Work closely and collaborate with loan originator and processor to ensure all appropriate data and required documentation is obtained
• Participate in mentoring sessions for Mortgage Processors, Mortgage Closers, and Mortgage Loan Officers
• Maintain current knowledge of all NFCU mortgage products and any changes to guidelines by NFCU, investor, or government agencies that impact the processing of mortgage loan products
• Participates in collaboration with training team to maintain training materials to ensure all guidelines are conveyed accurately and consistently
• Perform secondary review of dispositioned loans that are suspended and/or declined
• Perform other related duties as assigned

Qualifications

• 3 years of experience in mortgage lending
• Intermediate knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
• Familiarity with underwriting process and understanding of applicable criteria, guidelines, rules and regulations
• Basic database and presentation software skills
• Basic organizational, planning and time management skills
• Basic research, analytical, and problem solving skills
• Basic skill conducting complex personal and business financial analysis
• Basic skill exercising initiative and using good judgement to make sound decisions
• Basic verbal and written communication skills
• Basic word processing and spreadsheet software skills

Desired Qualifications

• Basic skill in underwriting self-employed borrowers
• Basic skill conducting complex personal and business financial analysis

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 5550 Heritage Oaks Drive Pensacola, FL 32526
• 141 Security Drive Winchester, VA 22602
• 11270 St Johns Industrial Parkway South Jacksonville, FL 32246
• 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
• 4 Concourse Pkwy, Suite 100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.