Mortgage Servicing Investor Reporting - Business Analysis Advisor

PNC; Pennsylvania; Hybride; USD 90 000 - 125 000; Plein temps

Résumé du poste

PNC is seeking a Business Analysis Advisor within Retail Bank Operations - Mortgage Servicing Investor Reporting to work remotely. The role focuses on researching and translating investor servicing requirements, conducting reconciliations, and supporting process improvements across FNMA, Freddie Mac, GNMA and private investor portfolios.

Successful candidates will have direct experience in Mortgage Servicing Investor Operations, investor reporting and risk management, with strong analytical and

Qualifications

• Experience in Mortgage Servicing Investor Operations and investor reporting.
• Knowledge of FNMA, FHLMC, GNMA or private investor servicing.
• Experience with investor reconciliations and cash management.
• Ability to identify risks and control gaps in operations.
• Strong analytical and problem-solving skills.

Responsabilités

• Analyze investor servicing requirements and translate to operational solutions.
• Identify operational risks and control gaps.
• Perform reconciliation analyses and resolve discrepancies.
• Conduct root cause analysis and support process improvements.
• Develop operational reporting and control mechanisms.

Connaissances

Investor Reporting

Mortgage Servicing Operations

Reconciliations

Root Cause Analysis

Process Improvement

Operational Reporting

Requirements Gathering

Outils

MSP

Black Knight/ICE MSP

Mortgage Investor Reporting Systems

Monarch

Passport

Description du poste

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Retail Bank Operations - Mortgage Servicing Investor Reporting organization, you will be based remotely.

The Mortgage Investor Operations team is seeking candidates with direct and recent experience within Mortgage Servicing Investor Operations, supporting Fannie Mae (FNMA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), private investors, or portfolio servicing environments.

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

Successful candidates will typically come from backgrounds such as:

• Investor Accounting Analyst
• Investor Reporting Analyst
• Mortgage Servicing Analyst
• Investor Operations Analyst
• Mortgage Accounting Analyst
• Investor Remittance Specialist
• Mortgage Servicing Business Analyst
• Investor Cash Management Analyst
• Servicing Transfer Analyst
• Mortgage Loan Administration Analyst

Required Experience

• Mortgage Servicing Operations
• Investor Reporting
• Investor Accounting
• Investor Remittance Processing
• Loan Administration
• Servicing Transfers
• Investor Cash Management
• Default Cash Operations
• Custodial Account Management
• Mortgage Insurance Claim Processing
• Investor Reconciliations
• Escrow Reconciliations
• Principal & Interest (P&I) Reconciliations
• Tax & Insurance (T&I) Reconciliations
• Corporate Advance Processing
• Recovery and Liquidation Proceeds
• Investor Compliance Monitoring

Agency and Investor Experience

• Fannie Mae (FNMA)
• Freddie Mac (FHLMC)
• Ginnie Mae (GNMA)
• FHLB
• Private Investor Portfolios

Systems Experience Strongly Preferred

• MSP (Mortgage Servicing Platform)
• Black Knight / ICE MSP
• Servicing Director
• Mortgage Investor Reporting Systems
• Monarch
• Passport

Business Analysis Expectations

• Analyzing investor servicing requirements
• Identifying operational risks and control gaps
• Performing reconciliation analysis
• Researching and resolving investor discrepancies
• Conducting root cause analysis
• Supporting process improvement initiatives
• Developing operational reporting and controls
• Translating servicing requirements into operational solutions

What Will Make a Candidate Stand Out

• Investor Accounting & Reporting
• Fannie Mae Investor Reporting
• Freddie Mac Investor Reporting
• Ginnie Mae Reporting
• Investor Remittance Processing
• Custodial Reconciliations
• P&I Reconciliations
• T&I Reconciliations
• Default Cash Operations
• Mortgage Servicing Finance
• MSP / Black Knight
• Servicing Transfers
• Corporate Advance Recovery
• Mortgage Insurance Claim Processing

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and