Mortgage Servicing Agent

Us Bank; Kentucky; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a customer service professional for a 9-week training program in a remote home-based role. You will handle telephone inquiries, resolve billing issues, and provide accurate information to customers while working across multiple systems.

Starting pay is $20.00 per hour, with additional pay for certain shifts. The role requires high school diploma or equivalent and 2–4 years of relevant experience; associate or bachelor education is a plus.

Qualifications

• High school diploma or equivalent required.
• Two to four years of relevant experience preferred.
• Associate’s or higher education in related area is a plus.

Responsibilities

• Respond to telephone inquiries and problems with high quality customer service.
• Researches, analyzes, and provides solutions meeting the customer’s needs.
• Resolve billing disputes and correct payment errors as needed.

Skills

Phone communication

Customer service

Problem solving

Time management

Technical skills

Independent work

Education

High school diploma or equivalent

Associate/Bachelor degree or coursework a plus

Job description

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

Location Expectations

This role is designated as U.S. Home Based Remote. We are hiring with preference in the following states:

• Kentucky
• Indiana
• Ohio
• Texas
• Arizona
• Missouri

Basic Qualifications

• High school diploma or equivalent
• Two to four years of relevant experience

Preferred Skills/Experience

• Strong phone communication skills with a customer-centric approach
• Problem-solving/critical thinking skills
• Proven time-management and organizational skills
• Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
• Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently in a remote settingfree from distractions
• Associate’s degree, Bachelor’s Degree, or some college experience a plus
• Previous customer service or call center experience is a plus
• Leadership experience a plus
• Mortgage Experience preferred

**POSITION OVERVIEW**

9 Weeks of Training: Monday - Friday 9:00 AM - 6:00 PM CST 11/2-1/1 100% Attendance Required; No time off permitted. (Closed for Holidays)

Set Starting Pay: $20.00/hour (Additional Pay offered for Shift time & Saturday schedules)

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.