Mortgage Production Manager

Hancock Whitney; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hancock Whitney in New Orleans seeks an experienced regional Mortgage Division leader to manage a team of originators, drive production targets, and coach staff toward excellence. The role focuses on building strong cross-functional relationships with other bank lines and external partners.

The candidate should bring a strong background in mortgage origination, trust operations, and regulatory knowledge, with the ability to supervise 10–15 originators and develop regional growth initiatives.

Qualifications

• Bachelor’s degree in Business or Marketing.
• 5+ years of experience in Mortgage Origination.
• Advanced knowledge of trust administration and operations.
• Strong knowledge of banking industry and related regulations.
• NMLS registration required.

Responsibilities

• Manages and supervises a group of Mortgage Originators in the Region.
• Establishes and monitors production goals and coaching.
• Develops local marketing efforts and external relationships.
• Maintains relationships with other lines of business within the Region.
• Liaises with local associations (Realtors, Builders, MBA) and external organizations.
• Ensures service levels with Mortgage Operations for origination, processing, and closing.
• Stays current on mortgage laws and regulatory developments.

Skills

Communication skills

Analytical skills

Detail oriented

NMLS registration

Education

Bachelor’s Degree in Business or Marketing

Job description

JOB FUNCTION / SUMMARY:

This position is primarily responsible for managing a group of Mortgage originators within a Region; establishes and monitors production goals; coaches and motivates the origination staff; manages the Mortgage Division's relationships with the other lines of business within the Region.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages and/or supervises a group of originators and assist in the recruiting and development of the Originators within the Region.




• Establishes and monitors production goals.




• Coaches and motivates the origination staff to achieve set production goals through weekly, monthly, and quarterly sales production meetings.




• Assists in organizing and supervising the local marketing efforts.




• Manages the Mortgage Division's relationships with the other lines of business within the Region.




• Functions as the primary contact for external organizations such as the local Board of Realtors, the local Builders Association, and the local Mortgage Bankers Association.




• Responsible for the origination staff within the Region achieving their production goals.




• Assists the origination staff with improving industry, product knowledge, and sales ability.




• Proactively develops and maintains a good relationship with other lines of business within the bank and with external referral sources such as Realtors and Builders.




• Works with the Mortgage Operations Team to ensure service level times are meet on origination, processing, and closing.




• Keeps current on all developments, applicable laws, and regulations within mortgage field.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 10 to 15 Mortgage Originators within the Region; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor’s Degree in Business or Marketing




• 5+ years of experience in Mortgage Origination




• Advanced knowledge of Trust administration and operations




• Thorough understanding of the banking industry and operations




• Advanced knowledge of regulations applicable to the trust industry




• Handles complex assignments and projects




• Detail orientated with strong analytical skills




• Strong oral and written communication skills




• Ability to work with minimum supervision




• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines




• Ability to operate a keyboard if required to perform the essential job functions




• Ability to read and interpret a document if required to perform the essential job functions




• Ability to travel if required to perform the essential job functions




• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.