Mortgage Processing Support Specialist

First Interstate; Sioux Falls (SD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Child care assistance

Exercise reimbursement

Community service initiatives

Job summary

First Interstate Bank seeks a Mortgage Processing Support Specialist in a hybrid role based at our Sioux Falls Downtown branch. You will manage appraisal orders, ensure compliance with regulatory standards, and coordinate with appraisers throughout the loan processing cycle.

Responsibilities include HMDA reporting, TRID disclosures, invoicing, and maintaining clear documentation to support the closing team. Ideal candidates have 1–3 years mortgage experience and a solid regulatory knowledge base.

Qualifications

• Strong knowledge of Appraisal Independence Requirements.
• Strong knowledge of TRID.
• Strong knowledge of Regulation B.
• Strong knowledge of HMDA (Home Mortgage Disclosure Act).

Responsibilities

• Order appraisals promptly after client communication via the appraisal software system.
• Facilitate communication between First Interstate Bank and appraisers to meet Appraisal Independence Requirements.
• Serve as liaison to ensure appraisal concerns and discrepancies are resolved.
• Maintain appraisal queues in the LOS and follow up on past-due appraisals.
• Submit appraisal invoices to Accounts Payable and document LOS for closing disclosures.
• Gather needed documents to add appraisers to the approved list and route for review.
• Support Sales and Operations with appraisals, HMDA, third-party service ordering, and invoice payments.
• Process adverse action files in the Mortgage LOS and ensure timely borrower notifications.

Skills

Appraisal Independence Requirements

TRID

Regulation B

HMDA

Education

High School Diploma or GED

Job description

This position is a hybrid work model based at our Sioux Falls, SD Downtown branch.

What's Important To You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

Summary

The Mortgage Processing Support Specialist role involves managing appraisal orders and ensuring compliance with Fannie Mae, Freddie Mac, and company policies. This role is responsible for maintaining effective communication with appraisers, processing adverse action files, completing HMDA reporting, issuing TRID disclosures, and ordering necessary third-party documents for mortgage loan processing.

Essential Duties And Responsibilities

• Orders appraisals immediately after receiving communication from the Client Group via the Appraisal Software System.
• Facilitates communication between First Interstate Bank and our appraisers to ensure all appraisals and appraisal communication meets the requirements set forth in the Appraisal Independence Requirements; be a subject-matter expert on this regulatory requirement and ensure the Bank remains in compliance throughout the appraisal process.
• Acts as a liaison for First Interstate Bank Staff to ensure their appraisal concerns are accurately communicated to the appraisers and all discrepancies have been resolved.
• Maintains all Appraisal Queues in the LOS and follow up on past due appraisals to ensure timely receipt and any appraiser performance issues are referred to Mortgage Processing Manager.
• Submits appraisal invoices to First Interstate Bank Accounts Payable department for payment and document LOS file regarding submission for payment to ensure a clear path for the closing team to follow when preparing the Closing Disclosure.
• Gathers required documentation from appraisers requesting addition to First Interstate Bank approved appraiser list and store in central location for review by Mortgage Processing Manager.
• Supports and assists all Sales and Operations roles with appraisals, adverse files, HMDA, 3rd Party Service ordering, and payment of invoices.
• Processes all adverse action files in the Mortgage LOS system and ensure timely delivery of all notifications to the borrower while demonstrating a working knowledge of regulatory requirements pertaining to adverse action requirements.
• Reviews Adverse Action information submitted by the Loan Officer and determine if correct reason for adverse appears to be chosen based on regulatory requirements.
• Refers to established procedures and update the reason, as needed, to meet regulatory requirements.
• Submits denials to underwriting for a second-level review before delivery of an Adverse Action Notice to the borrower.
• Completes HMDA reporting for the Mortgage Department for all loans, whether originated, adverse, or incomplete and ensure accurate reporting to First Interstate Bank's Compliance.
• Utilizes tools to validate information and troubleshoot any errors and make appropriate corrections.
• Issues both initial and re-disclosed TRID compliant disclosures utilizing the Encompass LOS system.
• Reviews the fees and all supporting documents as the file is submitted for disclosure.
• Uses an established knowledge of TRID Regulations to determine if the fees are accurately submitted in the LOS and whether they match the supporting documentation provided.
• Works with the Loan Officer to resolve any discrepancies and ensure accuracy of disclosures and delivery to the borrower within established regulatory timeframes.
• Monitors the LOS pipeline and dashboard views to maintain regulatory compliance with delivery of documents to the customer; this includes delivery of all three-day disclosures at both application and at re-disclosure points throughout the loan process.
• Works closely with the Secondary Desk to ensure all alerts have been cleared and file is accurate in the Encompass LOS before disclosures can be delivered.
• Ensures payment of all invoices when processing Adverse Action Files to maintain and support vendor relationships.
• Ensures customers receive copies of their appraisals for every transaction and each file is appropriately documented.
• Facilitates appraisal transfers both to and from First Interstate Bank according to established procedures.
• Gathers documents from customers regarding requests for Appraisal Reconsideration of Value and submit to underwriting for review.
• Maintains documentation in the Encompass LOS to ensure customer resolution.
• Monitors the Disclosure Management Variance Dashboard daily to ensure any file and/or fee variances are accounted for and re-disclosed, as appropriate, to reduce Tolerance Cures on files and provide the highest possible level of customer service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

• Strong knowledge of Appraisal Independence Requirements.
• Strong knowledge of TRID.
• Strong knowledge of Regulation B.
• Strong knowledge of HMDA (Home Mortgage Disclosure Act).

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required
• 1-3 years mortgage industry experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required