Mortgage Processing Specialist

Capital Credit Union; De Pere, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Capital Credit Union in De Pere, WI is seeking a Mortgage Operations professional to support underwriting and closing processes, ensuring a smooth transition from application to closing and delivering an exceptional member experience.

You will coordinate with members, lenders, title companies, and appraisers, prepare disclosures and closing documents, verify compliance with mortgage regulations, and help resolve post-closing issues while maintaining accuracy and timeliness.

Qualifications

• High School Diploma or equivalent.
• 6–12 months of on-the-job mortgage experience or equivalent.
• Ability to read, write and comprehend detailed, technical instructions.
• Strong computer skills including core system use and MS Office.
• Highly detail-oriented with strong analytical abilities.
• Effective communication and interpersonal collaboration.

Responsibilities

• Collaborate with member, lender, realtor and title company to obtain information to fulfill underwriting conditions.
• Prepare initial Closing Disclosure and revised disclosures as required.
• Prepare closing documentation for conventional, portfolio, VA, HELOC and related loans.
• Review title work and satisfy title exceptions; request corrections when needed.
• Order payoffs, VOEs/VOIs, and related documents prior to closing.
• Ensure loan files comply with mortgage regulations and close as approved.

Skills

Reading & comprehension

Analytical thinking

Attention to detail

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Nautilus

Encompass

Microsoft Office 365

Job description

The Ridge Operations
1121 W Main Ave
De Pere, WI 54115, USA

Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting Mortgage Lenders and Mortgage Underwriters in the origination and processing of mortgages. Creates a smooth and timely transition from application to closing and provides an exceptional experience for our members. Ensures compliance with appropriate regulations, investors, title companies, and Credit Union policy and procedures.

Closing Responsibilities

• Collaborates with member, lender, realtor, title company, etc to obtain information and documentation to fulfill underwriting conditions. Reviews and validates information is complete, accurate and sufficient to clear conditions. Resubmits file back to Underwriting for clear to close.
• Prepares initial Closing Disclosure and any revised Closing Disclosures in accordance with all applicable regulations for delivery to member.
• Prepares closing documentation for conventional, portfolio, VA, Home Equity and HELOC loans. Ensures loan closes as approved by Underwriting.
• Reviews title work and satisfies exception on title, including but not limited to judgements, liens, lis pendens and vesting changes. Request corrections when necessary.
• Requests and reviews HOI for adequate coverage and requests corrections when necessary.
• Collaborates with title companies to balance and determine final cash to close and wire amount.
• Orders VOL’s, VOM’s, VOR’s, payoffs, subordinations, satisfactions, written VOE’s and verbal VOE’s prior to closing.
• Prepares closing documentation for Down Payment Assistance program.
• Resolves any Post Closing or Audit findings.
• Requests and reviews Flood Insurance for adequate coverage and requests corrections when necessary.
• Obtain signatures on in house closing documents as needed.
• May assist Mortgage Servicing as needed.
• Creates wire requests for title company closings.

Disclosure Desk Disclosures

• Prepares initial disclosures for conventional, portfolio, VA, Home Equity and HELOC loans in accordance with all applicable mortgage regulations for delivery to member.
• Evaluate and prepare required redisclosures in accordance with all applicable mortgage regulations for delivery to member.
• Orders appraisal, title work, flood determination, child support lien dockets, and OFAC search.
• Consistently meets disclosure due date deadlines.
• Collaborates with member, lender, realtor, title company and appraisal management company to obtain necessary documentation and information.
• Monitor the return of fully executed disclosures and ensure documentation is added to loan file.
• Obtains e-consent for electronic files.
• Reviews Offer to Purchase to ensure accurate disclosure of fees.
• Resolves any Post Closing or Audit findings.
• Obtain signatures on initial documents as needed.

Mutual Responsibilities

• Trains employees and is available for job shadowing.
• Creates new procedures or updates existing procedures as information changes.
• Helps mortgage lending resolve compliance issues.
• Participates in ongoing system testing.
• Responsible for following all processes and procedures put in place to ensure mortgage files comply with all mortgage rules and regulations.
• Consistently meets deadlines including disclosure due dates, commitment due dates, rate expirations and closing dates.
• Verifies and updates information within Loan Origination System.
• Responds to inquiries within timely manner to ensure quality service.
• Actively attends meetings and training sessions to remain up to date and be responsible for policies, regulations, procedures, products, and legal requirements, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies and regulations.
• Ensures accuracy of HMDA data.
• Performs other duties as assigned to assist others in completing tasks and work assignments.
• Responsible for projects assigned by VP Mortgage Operations, or other leadership team members.
• Works within a team of Mortgage Lenders, Mortgage Underwriters, and Mortgage Servicers while developing a good working relationship with their teammates.
• Closing and Disclosure Desk responsibilities may be intertwined based on performance and workload.

Necessary Experience and Qualifications

• High School Diploma or equivalent.
• Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through six-to-twelve months of on-the-job experience with the Credit Union or minimum of 1 year of mortgage experience.
• Ability to read, write, and comprehend detailed and technical instructions, short correspondence , and memos; the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
• Ability to operate an on-line computer terminal including a good working knowledge of the core computer system, computer camera, Nautilus, Encompass, Microsoft Office 365, e-mail, copier, scanner and fax machine through on-the-job experience.
• Ability to concentrate on and pay close attention to detail for over 90% of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
• Analytical ability necessary to research and process mortgage paperwork from start to finish.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of employees, members, and vendors. Requires communication/listening skills necessary to effectively obtain necessary information to process mortgage loans.
• Ability to project a professional image and practice professionalism in a financial environment.

Work Environment and Physical Requirements

• Fast paced office environment with moderate level of noise.
• Frequent use of telephone, scanner, copier, computer, fax machine and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Minimal lifting to 25 pounds.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.