Mortgage Processing Specialist

Mmbba; Bowling Green (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Civista Bank is seeking a Mortgage Processing Specialist to gather and process documents needed for underwriting and loan approval. You will work closely with borrowers, loan officers, and underwriters to ensure a smooth home buying experience.

You will manage a complex loan pipeline, prioritize tasks to meet service levels, and maintain confidentiality while delivering an exceptional customer experience.

Qualifications

• Minimum two years of experience in the mortgage loan industry.
• Encompass Software System experience preferred.
• Strong knowledge of banking industry practices related to mortgage operations.
• Strong computer skills and proficiency with loan software and Microsoft Office.
• High initiative, thoroughness, and accuracy.
• Solid communication and organizational skills with teamwork focus.

Responsibilities

• Review application files to verify data is complete and meets requirements.
• Collaborate with third party vendors to order necessary documentation and services.
• Manage complex loan pipeline to maintain workflow and milestones.
• Serve as main contact with borrowers during processing, requesting documentation and delivering a positive experience.
• Coordinate with underwriters and MLOs to obtain and confirm borrower information; submit to underwriting.
• Navigate CRM, loan operating systems, and third-party sites to obtain documents.
• Perform other duties as assigned to support key accountabilities.

Skills

Customer service

Attention to detail

Communication

Teamwork

Tools

Encompass

Microsoft Office

Loan software

Job description

Civista Bank

Position Purpose:

The Mortgage Processing Specialist is responsible for gathering and processing all documents necessary to satisfy underwriting requirements. This role works closely with the borrower, mortgage loan officers, and underwriters to ensure an exceptional home buying experience. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities, and Expectations:

• Review application files to verify data is complete and meets established requirements.
• Collaborate with third party vendors to ensure timely ordering of any necessary documentation and services.
• Manage complex loan pipeline to ensure workflow is appropriately prioritized and milestone service levels are met.
• Perform as the main point of contact with borrowers during the processing of the mortgage loan application. Requesting documentation and information for the loan file while providing an exceptional Customer experience.
• Collaborate with underwriters and MLOs to obtain and confirm borrower information. Submit complete loan file to underwriting for loan approval.
• Navigation of customer relationship software, loan operating systems, and third-party websites in order to obtain necessary documentation and information.
• All other duties as assigned and any activities that support the key accountabilities.

Qualifications, Knowledge, and Skills:

• Minimum two years of experience in the mortgage loan industry.
• Encompass Software System experience preferred.
• Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures.
• Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of Microsoft Office Suite.
• A high level of initiative, thoroughness, and accuracy required.
• Solid communication and organizational skills with focus on teamwork.
• Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines.
• High level of confidentiality required.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports, and filing.
• Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating.
• Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving loan files of up to 30 lbs.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.