Mortgage Lock Desk Specialist

Truist; Richmond (VA); Presencial; USD 48.000 - 49.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Resumo da vaga

Truist, a leading financial services company, seeks a rate lock specialist to support Retail and Correspondent channels. The role ensures accurate rate lock requests, fast go-to-market changes, and risk mitigation in unstable markets.

You will interact daily with mortgage loan officers and Correspondent Account Managers to ensure correct pricing and to produce accurate closing documents and advisories. Strong attention to SLAs and collaborative problem solving are essential.

Qualificações

• 2+ years of Secondary Marketing experience and/or mortgage knowledge and customer service experience.
• Knowledge of regulatory changes, internal compliance requirements and guidelines.
• Demonstrated proficiency in basic computer applications, problem solving and Microsoft Office.

Responsabilidades

• Provide rate lock, rate renegotiations, float downs and rate extension support via email and phone center for internal and external clients.
• Identify potential issues with technology installs or incorrect loan pricing scenarios.
• Develop internal and external rate sheets daily with Capital Markets Trade Desk and run test files for accuracy.
• Execute pricing margin changes when needed.
• Manage changes in Empower including documentation approvals following CRIM guidelines.
• Support management on moderately complex projects and pricing data research.
• Meet/exceed SLAs for response times and maintain high phone evaluation scores with mortgage loan officers.
• Perform duties with outside investors or housing agencies including locking and maintaining loan pipelines.
• Provide oversight on duplicate loan locks by reviewing daily reports for proper hedge positions.
• Produce bid tapes for Correspondent lenders when features are not supported by technology.

Conhecimentos

Mortgage knowledge

Customer service

Problem solving

Microsoft Office

Communication skills

Ferramentas

Empower

CRIM

Pricing System

Descrição da vaga

Job Description

Responsible for providing rate lock support for Retail and Correspondent channels while ensuring rate lock information is accurate to include updating rate lock requests to meet stringent service level agreements. Manage loan pipelines manually when technology implementation is delayed or unavailable in order to provide faster go-to-market changes to either increase competitive advantages or for risk mitigation purposes in unstable market environments. Distribution point for rate sheet creation in conjunction with the Secondary Trade Desk. Responsible for interacting with mortgage loan officers and Correspondent Account Managers on a daily basis to ensure correct pricing in order to produce accurate mortgage closing documents and Correspondent purchase advices.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, that are not mentioned below. Specific activities may change from time to time.

• Provide rate lock, rate renegotiations, float downs and rate extension support via email and phone center for internal and external clients.
• Identify any potential issues or concerns with technology installs or incorrect loan pricing scenarios.
• Develop internal and external rate sheets on a daily basis in conjunction with the Capital Markets Trade Desk and run test files to insure accuracy.
• Execute pricing margin changes when needed.
• Manage all changes and inputs into Empower in regard to request made to include documentations and approvals of changes. This includes filing and recording and storing of pertinent information within the Corporate Records and Information Management (CRIM) guidelines.
• Support management by working on moderately complex projects and researching pricing records to obtain data.
• Meet/exceed stringent service level agreements for response times as well as maintaining high scores on phone evaluation forms when speaking with mortgage loan officers.
• Perform duties with outside investors or housing agencies to include locking and maintain loan pipelines.
• Provide oversight on duplicate loan locks by reviewing daily reporting to insure accuracy for proper loan hedge position.
• Produce bid tapes for Correspondent lenders when loan features are not supported by technology.

Qualifications Required

2+ years of Secondary Marketing experience and/or previous positions with mortgage knowledge and customer service experience. Knowledge of regulatory changes, internal compliance requirements and guidelines. Demonstrated proficiency in basic computer applications, ability to problem solve as well as general Microsoft Office skills. Excellent verbal and written communication skills, as well as demonstrated examples of working well within teams.

Preferred Qualifications

Knowledge of loan origination systems. Extensive knowledge of mortgage loan pricing.

Salary

The annual base salary for this position is $47,500- $48,500.

Other Job Requirements / Working Conditions

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Sitting/Standing/Walking/Bending/Lifting þ Sitting (if checked, indicate frequency) Standing (if checked, indicate frequency) Walking (if checked, indicate frequency) Bending (if checked, indicate frequency) Lifting (if checked, indicate pounds)

Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel (Must select one) Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.