Mortgage Loan Specialist

Mmbba; West Virginia; Hybrid; USD 45,000 - 70,000; Full time

Job summary

Burke & Herbert Bank & Trust is seeking a Mortgage Loan Officer to initiate and manage the mortgage process for potential clients. You’ll network with real estate agents and financial advisors to generate referrals, meet borrowers, and present suitable loan options.

You will complete applications, analyze credit data, lock rates, coordinate with processing, and keep borrowers informed about loan status.

Qualifications

• Must be registered with the NMLS Federal Registry.
• Minimum of two years of residential mortgage lending experience.
• A four-year college degree is preferred.

Responsibilities

• Establish and maintain a network of business relationships with real estate professionals.
• Meet with potential borrowers to discuss mortgage needs.
• Present mortgage products that meet borrowers' financial goals.
• Complete applications and analyze borrowers' financial data.
• Lock rate per company and regulatory guidelines.
• Coordinate with Central Processing to ensure orders and documentation are handled.
• Maintain borrower communication and loan status updates.
• Understand lending programs, policies, procedures, and regulatory requirements.
• Service all in-house and secondary market loans in your portfolio.
• Interact with clients and internal partners to deliver high levels of service.
• Assist clients with monthly billing and collections as needed.
• Travel locally as required.

Skills

Networking

Interpersonal skills

Financial/quantitative skills

Attention to detail

Excel

Education

NMLS Federal Registry registration

Bachelor's degree preferred

Tools

NMLS Registry

Job description

Burke & Herbert Bank & Trust

Initiates the mortgage process for potential clients, preparing, analyzing, and verifying mortgage loan applications for the purchase or refinance of real estate. Identifies and attracts new clients by networking with real estate agents, financial advisors, and past clients to generate referrals.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establish and maintain a network of business relationships, consisting of real estate professionals, builders, etc.
• Meet with potential borrowers regarding their mortgage needs.
• Present bank's mortgage products and services that meet borrower's financial goals.
• Complete the borrower's application and analyze the borrowers financial and credit data.
• Lock rate per company and regulatory guidelines.
• Prepare or request all applicable loan documentation from the appropriate party or department.
• Work with Centralized Processing Department to ensure attorney and appraisal work is ordered and all documentation is handled professionally and efficiently.
• Maintain communication with the borrower regarding the loan status.
• Maintain thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
• Service all in-house and secondary market loans in your portfolio. (all requests including, escrows, payments, payoffs, etc.)
• Interact with clients and internal partners daily to answer questions, solve problems, and deliver the highest-level of customer service.
• Assist clients with monthly billing and collections cycle.
• Monitor the status of delinquent payments and follow‑up with clients on an ongoing basis, while also working with Debt Management on Collections.
• Work directly with other departments to resolve any issues or concerns with any customer in your portfolio.

Other Duties

• Look for referral opportunities within the company (insurance, deposits, etc.).
• Other duties as assigned.

Skills/Abilities

• Requires strong networking and interpersonal skills.
• Financial/quantitative skills.
• Attention to detail.
• Strong computer skills including Excel.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Local travel is required for this position.

Education and Experience

• Must be registered with NMLS Federal Registry.
• Minimum of two years residential mortgage lending experience.
• A four-year college degree is preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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