Mortgage Loan Processor

NVR, Inc.; Cleveland (OH); On-site; USD 58,000 - 61,000; Full time

Job summary

NVR Mortgage is seeking a Loan Processor in Cleveland to work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will liaise between borrowers, the sales team and underwriting to ensure a smooth home buying experience, on-site at NVR Mortgage Offices.

You will manage multiple loan files, gather required documents, and coordinate exhibits and closing paperwork, while delivering excellent customer service and maintaining strong communication across teams.

Qualifications

• 2+ years of experience processing loans (preferred)
• Excellent customer service and strong oral and written communication skills
• Working knowledge of real estate documentation, underwriting policies, compliance and procedures (preferred)

Responsibilities

• Positively impact the customer experience while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (VOE, VOD, credit report, etc.), and follow up on submitted and pending loans
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

If you’re a bright, energetic individual who’s customer-focused and dedicated to the success of your team, we’d love to talk to you.

As a Loan Processor for NVR Mortgage, you will work directly with our homebuying customers from Ryan Homes, NVHomes and Heartland Homes. You will impact the lives of our customers while working in an environment of respect, empowerment, and professional development. Your customer service expertise and financial background will allow you to help families purchase high quality homes in your community. You will act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.

This position is based on-site at our NVR Mortgage Offices.

Primary Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Qualifications

• Excellent customer service, and strong oral and written communication skills
• Strong organization skills, attention to detail, and ability to multi-task
• At least 2 years of experience processing loans, preferred
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder and Fortune 500 company that has been helping families build their happily ever after since 1948. We are committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. All of our roles at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who share their knowledge, provide career guidance and encourage your success.

View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/ .

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $58,000 - $61,000 per year. Individual pay is determined by factors including the candidate’s job-related skills, experience, relevant education, and location.