Mortgage Loan Officer-CRA Development Officer

recruitment page; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

ServisFirst Bank in Memphis, TN seeks a Mortgage Loan Officer (MLO) / CRA Development Officer to proactively solicit residential mortgage business and build a robust referral network. The role emphasizes regulatory compliance, HMDA adherence, and servicing a wide client base, including first-time homebuyers.

The incumbent will foster relationships with realtors and community groups to originate CRA-eligible loans, coordinate with Compliance, and work to achieve CRA and fair lending objectives

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Two years mortgage lending experience with proven production.
• Knowledge of underwriting guidelines and lending regulations.
• Excellent communication and time management skills.

Responsibilities

• Solicit new residential mortgage business and build referral networks.
• Complete mortgage applications for processing and underwriting.
• Provide required disclosures within compliance timelines.
• Develop CRA marketing plans with realtors, builders, and groups.
• Promote CRA eligible mortgage loans and guide first-time buyers.
• Coordinate with Compliance and Regional Banks on CRA goals.

Skills

Mortgage lending

Networking

Regulatory compliance

Customer service

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Mortgage Loan Officer (MLO) / CRA Development Officerproactively solicits new residential mortgage business and identifies, develops, and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. An MLO’s network may consist of real estate professionals, builders, professional and personal contacts, as well as other valuable referral sources. The MLO ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, complying with all federal and state compliance policies and adhering to HMDA requirements. It is the policy of ServisFirst Bank to comply with the interagency rules implementing the Secure and Fair Enforcement for Mortgage Licensing Act of 2008, generally known as the SAFE Act. All employees meeting the definition of MLO must be registered with the Nationwide Mortgage Licensing System & Registry (NMLS).

Additionally, this position is responsible for developing relationships with realtors, community development groups, and others that actively work in low to moderate income areas. The officer will proactively market ServisFirst programs to these referral sources and potential borrowers.

The incumbent will:

• Assist client in determining the proper loan program
• Complete mortgage applications for submission to loan processing and underwriting
• Provide required initial disclosures within the given time frame set by compliance
• Establish a detailed marketing/business plan which includes names of potential and existing loan customers, realtors, builders and developers; include frequency of contact in the plan
• Promote and cross-sell other products and services as appropriate to client requirements
• Conduct networking activities such as community events, attending local Chambers of Commerce meetings, developing relationships with centers of influence and entertaining clients/prospects to enhance relationships and create new sales
• Evaluate loan requests, analyze financial data and determine qualification of collateral and client credit history
• Structure loans to comply with acceptable lending practices and federal and state regulations
• Maintain contact with client throughout the loan process
• Represent ServisFirst Bank at community homebuyer events
• Coordinate homebuyer education seminars
• Originate CRA eligible mortgage loans
• Demonstrate working knowledge of low to moderate and first-time homebuyer options
• Effectively guide first-time homebuyers through the mortgage process
• Work with Compliance Director and Regional Banks to develop CRA qualifying mortgage loan production goals, strategy, and execution
• Work with Regional Banks on loan production goals, strategy, and execution for majority minority census tracts
• Assist in ensuring Marketing objectives and effectiveness are aligned with CRA and Fair Lending objectives
• Work with Compliance/CRA department in tracking and monitoring CRA efforts; progress; and gaps each quarter to develop and implement strategies
• Provide leadership to Regional Banks in identifying CRA qualified and minority loan opportunities
• Assist Regional Banks in taking applications and processing loan requests for CRA qualified or minority applicants
• Assist in identifying marketing opportunities to help the bank meet its CRA and Fair Lending objectives
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent; bachelor’s degree preferred
• Two (2) years of mortgage lending experience with proven mortgage production
• Previous experience using automated underwriting technology preferred
• Basic knowledge of bank operations and products
• FHA/VA experience required
• Knowledge of federal and state regulations regarding lending and related consumer disclosure requirements
• Excellent knowledge of agency guidelines
• Effective oral, written and interpersonal communication skills with the ability to carry out instructions, understand procedures and write correspondence
• Proficient in Microsoft Outlook, Word and Excel
• Excellent customer service and time management skills
• Ability to multitask, as shown in previous experience as a processor completing tasks under time constraints
• Good organizational skills and ability to develop basic understanding of underwriting guidelines
• Good data entry/keyboarding and math skills

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Frequent typing using a keyboard and/or calculator
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA