Mortgage Loan Officer

PNC; Fort Wayne (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Paid time off (15-25 days based on career level)

Job summary

PNC is seeking a Mortgage Loan Officer in Fort Wayne, Indiana. This in-office role emphasizes strong customer relationships and direct responsibility for mortgage loan processing. The position doesn't require a formal degree but looks for relevant experience and skills in sales and client management.

PNC fosters a supportive culture with comprehensive benefits, including medical coverage, retirement plans, and paid time off. Ideal candidates will possess excellent customer engagement and banking knowledge.

Qualifications

• No degree required.
• Experience in mortgage or banking preferred.
• Strong customer engagement skills.

Responsibilities

• Manage mortgage loan processing and client relationships.
• Recommend loan solutions based on customer needs.
• Collaborate with stakeholders to complete transactions.
• Analyze customer financial information.

Skills

Banking Products

Client Prospecting

Customer Relationships

Customer Solutions

Documentation

Innovation

Mortgages

Sales

Education

University/College degree

Military service

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Loan Officer within PNC's Mortgage organization, you will be based in Ft Wayne, IN.

Job Details

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. The role includes direct responsibility for mortgage loan processing and client relationship management.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Recommends loan solutions in accordance with lending guidelines and clients' requirements.
• Manages a portfolio of customer relationships, seeks prospective opportunities to retain and/or develop new clients, and is responsible for sales calls.
• Develops and prepares loan solutions, refers products and services, and reviews documentation to ensure compliance; manages customer pipeline for efficiency.
• Collaborates with internal and external stakeholders to complete mortgage transactions.
• Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

Key Attributes

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Able to assess and effectively manage all of the risks associated with their business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

Qualifications

Preferred Skills – Banking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentation, Innovation, Mortgages, Sales

Competencies – Customer Experience Management, Effective Communications, Financial Analysis, Loan Origination, Matrix Management, Mortgage Products, Sales Tasks and Activities, Scheduling Work and Activities, Selling.

Work Experience – Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education – No degree required.

Certifications – No required certification(s).

Licenses – No required license(s).

Benefits

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

For more information about programs, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, contact [e-mail]. Include “accommodation request” in the subject line, your name, the job ID, and preferred method of contact. For telephone assistance, call 877‑968‑7762 and say “Workday.” All information is kept confidential and used only to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.