Mortgage Loan Officer

PNC; Dover (DE); On-site; USD 33,696 - 41,184; Full time

Job summary

PNC is seeking a Mortgage Loan Officer based in North/Central Delaware to recommend loan solutions and manage a client portfolio. You will collaborate with internal and external partners to complete mortgage transactions and ensure documentation aligns with guidelines.

The role emphasizes customer-focused service and risk-aware practices in a supportive, in‑office environment. Ideal candidates have a university degree (or equivalent) with limited professional experience, a background in

Qualifications

• Preferred Skills include a mix of banking products, client prospecting and mortgage knowledge.
• Competencies cover customer experience, communication and loan origination.
• Work experience notes a degree with minimal professional experience or equivalent.

Responsibilities

• Recommends loan solutions in line with lending guidelines and client needs.
• Manages a portfolio of customer relationships and pursues new business.
• Develops loan solutions, reviews documentation and maintains pipeline for efficiency.
• Collaborates with internal and external stakeholders to close mortgage transactions.
• Collects and analyzes financial information for complex borrowers.

Skills

Banking Products

Client Prospecting

Customer Relationships

Customer Solutions

Documentation

Innovation

Mortgages

Sales

Education

University/College degree with < 1 year of professional experience or comparable combination of education, job-specific certification(s), and experience

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Loan Officer within PNC's Mortgage organization, you will be based in North/Central Delaware.

Job Details

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Recommends loan solutions in accordance with lending guidelines and clients' requirements.
• Manages a portfolio of customer relationships, seeking prospective opportunities to retain and/or develop new clients, including responsibility for sales calls.
• Develops and prepares loan solutions, refers products and services, and reviews documentation to ensure compliance; manages customer pipeline for efficiency.
• Collaborates with internal and external stakeholders to complete mortgage transactions.
• Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

Employer Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

• Preferred Skills: Banking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentation, Innovation, Mortgages, Sales.
• Competencies: Customer Experience Management, Effective Communications, Financial Analysis, Loan Origination, Matrix Management, Mortgage Products, Sales Tasks and Activities, Scheduling Work and Activities, Selling.
• Work Experience: University/College degree with < 1 year of professional experience or comparable combination of education, job‑specific certification(s), and experience (including military service).
• Education: No Degree.
• Certifications: No Required Certifications.
• Licenses: Candidates subject to additional background checks per Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $37,440.00 – $37,440.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive‑eligible with payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, prescription drug coverage (with an HSA feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent‑care reimbursement account; back‑up child/elder care; adoption, surrogacy and doula reimbursement; educational assistance; a robust wellness program with financial incentives.

Paid time off depends on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year; and years of service.

To learn more about these and other programs, visit pncthrive.com.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact [e-mail] or call 877‑968‑7762 (say "Workday") for accommodation assistance. All information provided will be kept confidential and used only for required accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the SAFE Act and/or FINRA.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.