Mortgage Loan Apprentice

CrossCountry Mortgage, LLC; Flower Mound (TX); On-site; USD 24,796 - 30,307; Full time

Job summary

A leading mortgage provider seeks a Mortgage Loan Apprentice in Flower Mound, TX. This full-time role involves extensive training in the business of home loans. The apprentice will manage leads, interact with clients and referral partners, and ensure high conversion rates. Ideal candidates should be self-motivated and have excellent customer service and time management skills. This position offers the opportunity for growth within a successful loan team, closing over $100 million annually.

Qualifications

• Must be properly NMLS licensed within 360 days.
• Ability to cold-call new contacts.
• Demonstrate outstanding customer service skills.

Responsibilities

• Follow up on new loan leads within three hours.
• Set and manage appointments for clients.
• Maintain a 40% or higher conversion rate from leads to appointments.

Skills

Customer service skills

Time management

Self-motivation

Outbound calling

Job description

Compensation

$18-22/hr depending on experience (2-4 year commitment)

FLSA Status

Hourly Non-Exempt

Job Summary

The Mortgage Loan Apprentice is a training position to learn the business of home loans from a top producing Loan Officer and team. They will be in direct communication with Clients, Realtors, Builders, and Business Partners. This position requires a sales minded individual excelling in time management with precise communication. Extensive hands on training will be provided. The ideal candidate will thrive in a fast paced environment, and be eager to grow with a top producing loan team closing $100Million+ annually.

Top 3 Responsibilities and how you will be measured

• Lead Management and Conversion – Measurement: Appointments set, credit pulls, completeness/accuracy of application, convert up to 75 leads per month with a 40+% conversion rate to application.
• Lead Follow Up – Measurement: Following up with pre-qualified borrowers, executing team checklist for touchpoints, generate current client referrals.
• Learning & Partner Growth – Measurement: Working as a loan partner on a top producing team while learning to originate/obtain NMLS license, self-sourcing business tactics, and how to build a successful pipeline.

Job Requirements

• Must be properly NMLS licensed within 360 days.
• Ability to cold-call new contacts without fear.
• Must be self-motivated, dependable and have a “Can Do” Attitude.
• Demonstrate outstanding customer service skills, prioritization, multitasking, and diplomacy skills.

Essential Duties of the Position

• Follow up on new loan leads within three hours per “Pre-qual Lead Sheet” instructions.
• Set, manage, and confirm all appointments for the Clients to come in and meet with Loan Officer and/or LP II for loan applications: communicate what items to bring in for appointment etc.
• All leads added to lead tracker, ensure follow up attempts made until appointment is set.
• Update referral partners on status of leads received.
• Maintain a 40% or higher conversion rate from lead to appointment.
• Manage documentation and collect application.
• Continue to assume responsibilities and help the team grow.
• Attend all Lunch and Learns and happy hours and obtain at least 8 referral sources to come to each one of the aforementioned monthly events.
• Attend and actively participate in daily team meetings, Monday loan reviews, and Sales meetings.
• Obtain referrals from current clients.
• Detailed comments are to be entered into Encompass files conversation log to document each conversation regarding a file.

Physical Demands

While performing the duties of this job, a person is regularly sitting in a standard office environment, at a desk, using a computer, phone, fax, and copy machine. This person may occasionally need to lift up to 20 pounds. Regularly out of the office meeting with referral partners and clients. Occasionally in a standard office environment.

Seniority Level

Internship

Employment Type

Full-time

Job Function

Finance and Sales