Mortgage Lead Outreach Specialist

JPMorgan Chase & Co.; Jacksonville (FL); In loco; USD 40.000 - 54.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. is seeking a Proactive Outreach Agent to join our Proactive Outreach team in Jacksonville, FL. You will generate and qualify mortgage leads, confirm interest, and hand off warm prospects to Home Lending Advisors for further action.

The role emphasizes collaboration across departments, adherence to compliance, and superior customer service in a fast-paced environment. Weekend coverage and flexible hours may be required to support sales teams.

Competenze

• High school diploma or equivalent required.
• Prior call center or customer service experience preferred.
• Ability to thrive in a fast-paced environment with changing priorities.
• Strong communication and attention to detail, with a compliant mindset.

Mansioni

• Call customers from various sources to confirm interest in mortgage products and transfer qualified leads to Home Lending Advisors.
• Initiate contact, provide information, and connect prospects with the right advisor.
• Respond to customer inquiries and ensure smooth transitions in the application process.
• Maintain data integrity across multiple shared mailboxes and systems.

Conoscenze

Team player

Fast-paced

MS Office

Communication

Attention to detail

Compliance

Formazione

High School Diploma

Strumenti

Outlook

Excel

CRM systems

Descrizione del lavoro

JPMorgan Chase & Co. is seeking a Proactive Outreach Agent to join our Proactive Outreach team in Jacksonville, FL. You will generate and qualify mortgage leads, confirm interest, and hand off warm prospects to Home Lending Advisors for further action.

The role emphasizes collaboration across departments, adherence to compliance, and superior customer service in a fast-paced environment. Weekend coverage and flexible hours may be required to support sales teams.