Mortgage Development Support

Truity Credit Union; Bartlesville (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

Truity Credit Union in Bartlesville, Oklahoma is seeking a detail-oriented individual to enter and verify mortgage loan documents. This role requires regular interaction with mortgage members and various team members, alongside essential duties like data entry and compliance with regulations. Candidates should possess strong communication skills and a high school diploma or equivalent. Opportunities for professional growth are positively encouraged within a supportive environment.

Qualifications

• Experience with various types of mortgage loans, escrow and ARM requirements desirable.
• Critical development experiences through training, education, and self-study.
• Successful completion of compliance training and testing.

Responsibilities

• Enter data and review mortgage loan files.
• Greet and communicate with walk-in mortgage members.
• Order necessary documents for timely processing of loan files.

Skills

Strong verbal and written communication

Attention to detail

Analytical skills

Interpersonal skills

Typing skills

Education

High school degree or equivalent

Tools

Mortgage Loan Systems

Microsoft Excel

Microsoft Word

Job description

This position enters data, reviews, and verifies documents for mortgage loan files. In this function, you will work directly with members, mortgage originators, mortgage processors and mortgage underwriters.

ESSENTIAL FUNCTIONS

May include any and/or all of the following:

• Greet and communicate with walk‑in mortgage members.
• Receive loan applications, greet members, answer telephone & IMs, make appointments, and answer member inquiries regarding mortgage loans.
• Support the team in following up on leads and ensuring necessary communication is completed timely and efficiently.
• Support the team in data entry, calculations, document collection and verification.
• Prepare TRID disclosures.
• Order necessary documents to ensure timely processing of a loan file, including appraisals, title work, surveys and any other necessary documents or orders needed.
• Review and submit all active appraisals and appraisal invoices.
• Assist with monitoring all active escrow files, including issuing payments, ordering inspections and all duties surrounding these loans.
• Assist with tracking all open construction files and their progress, while completing necessary draws, draw inspections, survey orders and final appraisal.
• Stay abreast of required regulations, compliance and investor guidelines.
• Detailed knowledge of Regulation B, Z and X (TRID).
• Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
  • Mortgage lending function
  • Modern office equipment
  • Credit Union products and services
  • Credit Union operations, procedures, and systems
  • Technology and various software programs including Mortgage Loan Systems, Symitar, Microsoft Word, Excel, Visa
• Ability to:
  • Educate effectively on processes
  • Overcome objections
  • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
  • Organize and prioritize in order to meet deadlines
  • Solve practical problems and deal with variables in situations
• Skill in:
  • Strong verbal and written communication
  • Strong attention to detail and analytical skills
  • Interpersonal and human relations
  • Typing and personal computer

QUALIFICATIONS

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education and self‑study.

Successfully complete all applicable compliance training and testing.

Participate in webinars provided by Freddie Mac, ARCH, and MGIC.

Education and experience equivalent to:

Experience with various types of mortgage loans, escrow and ARM requirements desirable.

A high school degree or equivalent.

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co‑employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non‑public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/ACTIVATED

Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or [e-mail] for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affictive Action Plan.