Mortgage Consultant (Mortgage Loan Officer)

Michigan Schools and Government Credit Union; Royal Oak (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Retirement plan contributions

Loan and phone service discounts

Job summary

MSGCU is seeking a Real Estate (Mortgage) Lending professional to originate first mortgages, conduct pre-qualification interviews, and prepare loan packages. The role supports Royal Oak and Madison Heights offices, requiring proactive member service and strong knowledge of lending guidelines.

You will cultivate referrals, meet production goals, and work with branch teams to drive mortgage growth while ensuring compliant processing and timely communication.

Qualifications

• High school diploma or GED.
• 1 year of mortgage origination experience; or 2 years of mortgage banking or relevant lending experience; or 3 years of analytical finance experience.
• NMLS licensure is highly preferred.

Responsibilities

• Originate first mortgages including pre-qualification interviews and preparing loan packages.
• Meet production goals and cultivate referrals from members, builders, and real estate agents.
• Read, interpret, and apply financial information according to policies and guidelines.
• Assist branch teams to increase mortgage loan production and communicate updates promptly.
• Maintain post-closing relationships with members to gain additional opportunities.

Skills

Active listening

Persuasive sales

Communication

Time management

Education

High school diploma or GED

Associate degree in Business Administration, Marketing, Accounting, or Finance

NMLS licensure

Tools

Microsoft Office

Job description

Real Estate (Mortgage) Lending

Royal Oak, MI

Full-Time/Regular

Please note, this position will support our Royal Oak and Madison Heights offices.

Overview of Responsibilities

Responsible for origination of first mortgages including conducting initial pre-qualification interviews, preparing loan application packages and necessary documentation, communicating policies for extension of credit in accordance with MSGCU and secondary investor guidelines, meeting production expectations, and serving members, prospective members, builders, developers, and real estate agents promptly and professionally.

Essential Duties And Responsibilities

• Maintains production levels at or above documented required funding goals and Minimum Production Standards through consultative phone selling, prospecting and member service. Completes phone mortgage origination via inbound and outbound calling utilizing various lead sources (referrals, call lists, phone queue, self-generated, etc.).
• Cultivates and maintains internal and external referral sources by attending loan closings, networking events, cold calling, follow up, and referrals to generate mortgage loan production.
• Implements effective strategies and techniques to ensure members have a positive experience with MSGCU and our products and services at every touch point.
• Performs loan origination activities including accurately reading, interpreting, and applying financial and numerical information to the loan file. Adheres to federal and state regulations; secondary market; and MSGCU policies, procedures, and guidelines.
• Highly skilled in persuasive sales and effective follow-up to maximize lead pull-through to closing.
• Uses a consultative approach and asks high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to offer effective solutions for member needs and cross sell MSGCU products and services by focusing on the benefits and value to the member.
• Travels throughout branch network to strengthen relationships and collaborate with assigned branch teams in order to increase branch referrals and drive mortgage loan growth. Communicates mortgage updates and provides recommendations for identifying new opportunities. Responds to branch team members in a timely and efficient manner.
• Performs follow-up work to achieve conditional approval within established time frames.
• Provides consistent and effective communication informing all parties of loan transaction from pre-approval through funding issues preventing approval, denial, etc. Follows up on cancelled and pre-approved applications.
• Maintains referral sources and member relationships after the closing by performing post closing activities through thank you letters, emails, phone calls, text messages and in person visits when possible to gain additional opportunities.

Essential Knowledge, Skills, And Abilities

• Member Focus: Uses active listening skills to gain insight and understanding into members’ homeownership objectives in order to offer appropriate options and build strong member relationships. Actively looks for ways to help people solve problems and/or meet financial objectives.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong organizational skills and ability to manage multiple responsibilities simultaneously in a fast-paced environment.
• Builds Networks: Builds rapport and develops constructive relationship networks inside and outside MSGCU.
• Communicates Effectively: Skillfully communicates to members with varying levels of mortgage knowledge the lending options, process, and timelines, and uses diplomacy and tact during high-tension situations. Poised phone presence and strong follow-up skills.
• Persuades: Shares mortgage options in a compelling manner to help members see the value of our offerings compared to others in the market. Encourages member referrals.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values.
• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Rebounds from setbacks and adversity.
• Proficient with a variety of computer software applications including Microsoft Office products (Word, Excel, PowerPoint, and Outlook), and ability to operate standard office equipment.
• Familiarity with secondary mortgage market underwriting, pricing, operations, and requirements as well as all consumer lending regulations.

Essential Preparation And Experience

• High school diploma or GED; and
• Either
  • 1 year of mortgage origination experience; or
  • 2 years of mortgage banking experience or relevant lending experience in other roles; or
  • Associate degree in Business Administration, Marketing, Accounting, or Finance; or
  • 3 years of analytical finance experience.
• Nationwide Multistate Licensing System & Registry (NMLS) licensure is highly preferred.

Working Conditions

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.
• Normal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal office hours will be required.

Compensation And Benefits

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base pay is $19.25 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)