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• 8+ years of experience in the US mortgage servicing domain, particularly in transformation programs.
• Proven experience in advisory consulting engagements, with the ability to lead projects and deliver strategic recommendations.
• Experience managing diverse stakeholders across banking or financial institutions, including business, operations, technology, and compliance teams.
• Background in large-scale mortgage servicing platform transformation projects as a senior business consultant or analyst.
• Extensive expertise in process analysis, functional analysis, operational process improvement, and technology transformation, including documentation of process flows, functional capabilities, and requirements.
• Ability to analyze complex information, synthesize insights, and develop and deliver presentations to C-suite stakeholders.