Morning Gym Opener

MAXX FITNESS; Maumee (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Maxx Fitness Clubzz is seeking a Morning Opener to provide a superior level of customer service and create a positive member experience. The role includes opening the club on time each day, greeting members, handling front desk tasks, and assisting with member sign-ups and tours.

You will manage phone inquiries, check-ins, and account updates, learn the club's computer system, and help maintain a clean and welcoming environment for all guests and members.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Open the club on time daily.
• Arrive early (4:45 a.m.) to open at 5:00 a.m. and work until 11:00 a.m.
• Greet members, prospective members and guests with friendly service.
• Handle front desk activities: answer phones, check in members, sign up new members, give tours.
• Learn and use the computer operating system.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when needed.
• Maintain club cleanliness and neatness.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Empathy & problem solving

Diplomacy

Active listening

Education

High school diploma/GED

Job description

Job Summary

The Morning Opener will be responsible for creating a positive member experience by providing a superior level of customer service to members and guests.

Essential Duties and Responsibilities

• Opening the club on time daily.
• Arriving at 4:45a.m. to walk through the club and Open at 5:00a.m. and work until 11:00am
• Greet members, prospective members and guests, providing exceptional customer service by saying hello and goodbye to each member.
• Handle all front desk related activities including:
  • Answer phones in an upbeat friendly manner and assist callers with a variety of questions.
  • Check in all members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Count money in register
  • Learn and understand our computer operating system

• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or General Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Functions

• Must have reliable transportation to be at Facility Monday-Friday
• Ability to work in a group or team setting;
• Face To Face Retail Customer Service experience preferred;
• The ability to stand/work on your feet
• The ability to be energetic and outgoing at all times;
• The ability to handle weights of up to 50lbs

Maxx Fitness Clubzz is looking for a committed, friendly, upbeat individual to become a part of our fitness team!

The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies and/or personnel changes.