Monitoring Specialist

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Monitoring Specialist to perform complex and routine clinical support duties. The role coordinates with the clinical team to collect information for treatment strategies and to facilitate remote treatment of patients, abstracting data into the eCare Manager Application with accuracy.

The position requires 1 year of admin or customer service experience and a high school diploma.

Qualifications

• 1 year of administrative and/or customer service experience.

Responsibilities

• Admit, transfer, discharge, re-admit and bed-switch patients in eCare Manager, eSitter system, and Central Monitoring station
• Maintain accurate, real-time patient census and verify unit assignments each shift
• Demonstrates attention to detail with accurate, timely and complete data entry and retrieval.
• Answers, prioritizes and directs telephone calls
• Maintains required documentation logs and forms related to eSitter, remote telemetry monitoring and tele-consults
• Support tele-consult workflows by coordinating calls, gathering required patient information, and communicating consult timing to providers and nursing
• Admits patients to central monitoring station and review telemetry alarm parameters every shift
• Monitor and document cardiac rhythms continuously and accurately identify rate, rhythm, and artifact and escalate changes promptly to the registered nurse
• Provide continuous remote video monitoring for patients requiring enhanced safety observation
• Verbalize and apply inclusion/exclusion criteria for eSitter monitoring and follow escalation pathways
• Communicate proactively with patients providing redirection as necessary
• Maintain compliance with HIPAA, data security, and patient privacy requirements
• Adhere to departmental policies, regulatory standards, and hospital procedures

Skills

Administrative experience

Customer service

Education

High school diploma

Job description

Job Summary:

The Monitoring Specialist will perform a variety of both complex and routine clinical support duties. Coordinates with clinical team members as appropriate, in collecting information for clinicians to coordinate treatment strategies and to facilitate the remote treatment of patients. Abstracts clinical data from multiple clinical information systems and accurately enters data into the eCare Manager Application (eCM), ensuring accuracy and completion.

Responsibilities

• Admit, transfer, discharge, re-admit and bed-switch patients in eCare Manager, eSitter system, and Central Monitoring station
• Maintain accurate, real-time patient census and verify unit assignments each shift
• Demonstrates attention to detail with accurate, timely and complete data entry and retrieval.
• Answers, prioritizes and directs telephone calls
• Maintains required documentation logs and forms related to eSitter, remote telemetry monitoring and tele-consults
• Support tele-consult workflows by coordinating calls, gathering required patient information, and communicating consult timing to providers and nursing
• Admits patients to central monitoring station and review telemetry alarm parameters every shift
• Monitor and document cardiac rhthyms continuously and accurately identify rate, rhthym, and artifact and escalates changes promptly to the registered nurse
• Provide continuous remote video monitoring for patients requiring enhanced safety observation
• Verbalize and apply inclusion/exclusion criteria for eSitter monitoring and follow escalation pathways
• Communicate proactively with patients providing redirection as necessary
• Maintain compliance with HIPAA, data security, and patient privacy requirements
• Adhere to departmental policies, regulatory standards, and hospital procedures

Qualifications/Requirements

Experience:

• 1 year of administrative and/or customer service experience, required
• Nursing student or some medical training, preferred
• Prior experience in a health information environment or medical terminology, preferred

Education

• High school diploma or equivalent, required

Licenses / Certifications

• C.M.A, C.N.A, or E.M.T certification, preferred

Other: N/A

Special Requirements: N/A