Monitor Swing Shift

VOALA; California; Hybrid; USD 26,000 - 28,000; Full time

Job summary

VOALA is seeking a Monitor I - HSH to provide security for program premises and client safety at our Los Angeles shelter. Driving ability is preferred to support on-site operations.

The role requires interacting with participants with dignity, completing written reports, and maintaining safety protocols while supporting VOALA’s mission to help the vulnerable in our community.

Qualifications

• High School Diploma or GED.
• 6 months experience working with homeless and/or vulnerable populations.
• Must be able to pass fingerprint clearance and background check.
• California driver license (preferred).

Responsibilities

• Monitor shelter entrance and authorize access for participants, staff and visitors.
• Screen bags and persons entering shelter to ensure safety.
• Patrol premises to prevent intrusion and maintain security of doors, windows and gates.
• Conduct shelter safety checks and report hazards or safety concerns.
• Assist shelter staff with services to clients/participants and meal prep as needed.
• Drive participants as directed (with licensed Monitor) and maintain trip records.

Skills

Experience with homeless populations

Driver's license

Security-minded

Education

High School Diploma or GED

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $19.02 - $20.02 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Monitor I - HSH works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY:
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor.
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
  • As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
  • DRIVING TASKS (for licensed Monitors)
    • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
      • Assists passengers in securing wheelchairs, car seats and other mobility devices
      • Ensures safety of passengers, operates vehicle in safe manner at all times
    • Maintains trip records as well as mileage and gasoline usage records
    • Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
• OTHER
  • Inputs required data to computer systems and logs
  • Other duties that may arise to support the Program mission and goals.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• SHELTER SECURITY.
  • Monitor Shelter entrance
  • Screen bags and persons entering shelter
  • Patrol premises as scheduled
• SHELTER SAFETY
  • Monitor Clients; conduct room checks; report violations of rules
  • While patrolling continuously observe for safe operations/conditions, report safety concerns
• Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
• CLIENT/PARTICIPANT SUPPORT
• Drive participants as directed (Part of Client Support for Monitors with licenses)
• Other duties as required and may be subject to change
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• Must meet funder approval

EDUCATION

• Within 30 days of hire, must successfully complete VOALA safety training.
• Must timely complete all mandated training
• High School Diploma or GED

EXPERIENCE

• 6 months experience working with homeless and/or vulnerable populations

PREFERRED QUALIFICATIONS

• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Clean driving record to be insurable by VOALA insurance

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.