Money Movement Processing Associate

The Vanguard Group, Inc.; Scottsdale (AZ); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Vanguard Group in Scottsdale, Arizona seeks a Money Movement Processor to review and process transactions for Transfer Agents and Broker Dealers. You’ll ensure accuracy, adhere to regulations, and support timely client requests.

You will produce end-of-day reports, contribute to process improvements, and help deliver excellent client experiences while maintaining Vanguard’s standards and teamwork. The role emphasizes cross-functional collaboration, problem resolution, and proactive participation

Qualifications

• Undergraduate degree or equivalent experience preferred.
• Minimum two years general experience and one year industry experience.
• Demonstrated client relationship management experience.
• Excellent oral and written communication skills.
• Strong problem resolution and time management skills.
• Outstanding positive attitude with ability and willingness to effectively work within a team environment.
• Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
• Ability to prioritize and handle multiple tasks in a rapidly changing environment.
• Working knowledge of Microsoft Office and PCs.

Responsibilities

• Receives, reviews, researches, and processes Money Movement transactions for Transfer Agents and Broker Dealers using Vanguard systems, ensuring accuracy and regulatory compliance.
• Participates in production of control and end-of-day reports daily.
• Maintains comprehensive knowledge of Vanguard policies and procedures and departmental standards for quality and productivity.
• Supports process improvement initiatives and engages in feedback sessions to enhance client experience.
• Fosters professional relationships and informs leadership of issues impacting the team and business.
• Acts as an expert resource on processing functions and Vanguard systems; informs guidance to peers.
• Performs Same Day Quality Audit (SDQA) and provides feedback on quality trends.
• Uses a logical, systematic approach to problem solving to meet client expectations and mitigate risk.
• Participates in special projects and other duties as assigned.

Skills

Client relationships

Communication skills

Problem solving

Time management

Team player

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Duties and Responsibilities

1. Receives, reviews, researches, and processes Money Movement transactions, for Transfer Agents (TA) and Broker Dealers (BD) utilizing Vanguard systems. Reviews transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests with minimal rework required.
2. Participates in the production of several control and end of day reports on a daily basis.
3. Demonstrates and maintains a comprehensive knowledge of Vanguard policies and procedures. Maintains departmental standards for quality and productivity.
4. Demonstrates active engagement in improving the client experience through participating in feedback sessions and process improvement discussions. Supports Vanguard Unmatchable Excellence (VUE) and actively participates on process improvement projects. Identifies improvement opportunities and works with management to implement solutions.
5. Sustains and creates effective work relationships by handling peer and management interactions in a professional and cooperative manner. Informs Team Leader of appropriate issues impacting the team and business. Builds productive working relationships across the organization with a focus on exceeding client expectations. Identifies ways to make processes easier for external and internal clients. Minimizes client effort while mitigating risk.
6. Demonstrates ‘best practices’ as an expert resource for the team and department by maintaining a comprehensive knowledge of all primary and secondary departmental processing functions and Vanguard's processing systems as well as our vendor websites.
7. Performs Same Day Quality Audit (SDQA) functions and provides feedback on quality trends and educational opportunities to the Team Leader. Provides guidance when necessary to ensure concepts and procedures are understood by less tenured associates.
8. Demonstrates logical, systematic approach to problem solving, focusing on client expectations, risk and improving effectiveness and efficiency of operations. Leverages resources to independently meet challenges and provide viable alternative solutions as needed.
9. Participates in special projects and performs other duties as assigned.

Qualifications

• Undergraduate degree or equivalent experience is preferred.
• Minimum two years general experience and one year industry experience.
• Demonstrated client relationship management experience.
• Excellent oral and written communication skills.
• Strong problem resolution and time management skills.
• Outstanding positive attitude with ability and willingness to effectively work within a team environment.
• Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
• Ability to prioritize and handle multiple tasks in a rapidly changing environment.
• Working knowledge of Microsoft Office and PCs.

Special Factors

No licensing is required. Candidate will need to become an associated person (no exam required). Overtime as needed. Vanguard is not offering visa sponsorship for this position.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About Us

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.