Moncler Store Manager (South Coast Plaza)
Moncler
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Benefits offered by this job
Job summary
Moncler in Costa Mesa seeks a Store Manager to lead a high-performing luxury team, drive client experiences, and manage operations in a premier South Coast Plaza boutique. You will translate business insights into actions that elevate sales and client relationships.
The role requires strong leadership, KPI-driven decision making, and expertise in clienteling, CRM, and retail technology to sustain exceptional service and brand standards.
Qualifications
- Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
- Minimum of five years of progressive luxury retail leadership experience.
- Ability to lead and develop high-performing teams with accountability.
- Strong commercial acumen with KPI and financial insight.
- Expertise in luxury client experience, clienteling, CRM, relationships.
- Strong operational judgment across merchandising, inventory, payroll, and scheduling.
- Excellent communication, collaboration, and problem-solving skills.
- Proficiency with Microsoft Office, POS, CRM, and retail tech.
- Flexible retail schedule including evenings, weekends, holidays.
Responsibilities
- Lead store performance: sales, profitability, productivity, client development.
- Develop and execute store strategies with Regional Leadership.
- Analyze KPIs, traffic, inventory, client trends to drive results.
- Drive improvements in conversion, CRM, productivity, and shrink.
- Manage store expenses, payroll, scheduling for productivity.
- Champion Moncler Client Promise for personalized luxury experiences.
- Maintain visible clienteling and direct client engagement.
- Build culture of clienteling, CRM, and long-term relationships.
- Partner with teams to plan events and activations.
- Resolve escalations professionally to protect client relationships.
- Lead, coach, and develop store team; succession planning.
- Recruit, onboard, retain luxury retail talent.
- Lead daily briefings; align with business priorities.
- Collaborate with regional leadership and brand partners.
- Support product launches and regional priorities with execution.
Skills
Education
Tools
Job description
We are Moncler. The brand of extraordinary. At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.
Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.
The Store Manager, South Coast Plaza is the commercial and cultural leader of the boutique, accountable for business performance, exceptional client experiences, operational excellence, and the development of a high-performing team. Located within one of the region's premier shopping and entertainment destinations, the boutique serves a diverse local, domestic, and international clientele. The Store Manager understands the luxury retail market, translates business insights into clear action plans, and creates an environment where clients and employees feel welcomed, engaged, and inspired. This role partners closely with Regional Leadership and cross-functional teams to execute company priorities, develop talent, and represent the Moncler brand inside and outside the boutique.
- Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives .
- Develop and execute store-specific business strategies in partnership with Regional Leadership, translating company priorities into clear action plans.
- Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
- Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
- Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.
- Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
- Maintain a highly visible presence on the sales floor through Client Experience Management, coaching in the moment and engaging directly with clients and VICs.
- Build a strong culture of clienteling , networking, CRM excellence, and long-term relationship development.
- Partner with Client Relations and cross-functional teams to execute events and activations that strengthen client engagement and brand awareness.
- Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.
- Lead, inspire, coach, and develop the store team, fostering a culture of accountability, collaboration, inclusion, and excellence.
- Recruit, onboard, develop, and retain top luxury retail talent while building a strong internal and external talent pipeline.
- Set clear expectations and provide timely , specific, and actionable feedback through regular coaching, performance conversations, and development planning.
- Build bench strength through succession planning and deliberate development of future leaders.
- Lead engaging daily briefings and team meetings that reinforce business priorities, product knowledge, company values, and recognition.
- Ensure consistent execution of company policies, procedures, and standards across scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
- Partner with Visual Merchandising to maintain exceptional presentation standards that reflect Moncler's global brand image.
- Safeguard company assets through strong operational controls and close partnership with Operations and Asset Protection.
- Evaluate store processes and identify opportunities to improve efficiency, inventory accuracy, productivity, and the overall client experience.
- Support product launches, leadership visits, special projects, and regional priorities with exceptional execution.
- Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
- Collaborate with Merchandising and Planning to optimize assortment, replenishment, inventory productivity, and commercial opportunities.
- Serve as a visible Moncler ambassador, building relevant relationships within the local luxury retail and business community.
- Lead by example, demonstrating Moncler's values, professionalism, integrity, managerial courage, and commitment to excellence.
- Perform additional responsibiliti es as assigned in support of evolving business needs.
- Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
- Minimum of five years of progressive luxury retail leadership experience, including experience managing a high-volume store or comparable business.
- Demonstrated ability to lead and develop high-performing teams while fostering accountability and inclusion.
- Strong commercial acumen with the ability to interpret KPIs, financial information, and client insights to drive profitable growth.
- Expertise in luxury client experience, clienteling , CRM, and relationship development.
- Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
- Excellent communication, collaboration, and problem-solving skills, with the ability to influence across levels and functions.
- Adaptable, entrepreneurial, and results-oriented, with the ability to thrive in a fast- paced destination retail environment.
- Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
- Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.
The current estimated base salary range is $125,000 - $145,000 annually.
In addition to a competitive salary, the hired candidate will be eligible for a quarterly bonus and a comprehensive benefits package, including medical, dental and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 120 hours of accrued paid vacation; four personal days; two community service days; employee discounts; and a retirement plan with an employer contribution.
Actual compensation will be determined based on business needs and the candidate's relevant experience, skills, qualifications, education and certifications.
Our interview process is designed to provide a comprehensive and engaging experience while allowing us to learn more about your leadership experience, capabilities, and potential for success with Moncler.
- Initial Interview: Talent Acquisition and Development Director
- Business Leadership Interview: Vice President, Retail
- Human Resources Interview: Vice President, People & Organization
- Final Interview: President, Moncler Group Americas
Final candidates will be subject to a background check in accordance with applicable laws. We encourage applicants to provide a complete and accurate work history throughout the application process. The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability unless undue hardship would result.
Moncler Group is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace where all voices are valued and respected.
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