Moncler Senior Client Relations & Events Specialist

BoF Careers; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Disability

Parental leave

Holidays

Vacation

Personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Senior Client Relations & Events Specialist to support the Americas. This role leverages client insights and CRM analytics to strengthen engagement, retention, and acquisition across the retail network, collaborating with cross-functional teams to plan high-impact events and regional initiatives.

The ideal candidate has strong analytical skills, exceptional organizational ability, and a passion for luxury retail, client engagement, and event execution.

Qualifications

• 3+ years in Client Relations, CRM, or related field.
• Experience in luxury retail preferred.
• Event planning experience required.
• CRM reporting and KPI analysis experience.

Responsibilities

• Review KPIs to plan events on a market/store level.
• Conduct ad hoc analyses of client behaviors and engagement trends.
• Develop dashboards and reporting tools for key metrics.
• Measure ROI of Client Development initiatives.
• Segment client populations for targeted outreach.
• Identify CRM process improvements with stakeholders.
• Plan and coordinate client events across the Americas.

Skills

CRM principles

Analytical skills

Excel proficiency

Project management

Vendor coordination

Education

Bachelor's degree in Business Administration, Marketing, Finance, Communications, Hospitality, Event Management

Equivalent professional experience

Tools

CRM platforms

Microsoft Dynamics

MicroStrategy

Job description

Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler continues to push boundaries through innovation, creativity, and a relentless focus on excellence. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we are shaping the future of luxury through both product and experience.

Joining Moncler means being part of an ambitious and collaborative environment where your expertise contributes directly to business performance, and where you are empowered to grow, lead, and make a meaningful impact.

Position Overview

Reporting to the Client Development Direct or , the Senior Client Relations & Events Specialist plays a critical role in supporting the Client Relations & Development function across the Americas.

This position is responsible for leveraging client insights and CRM analytics to strengthen client engagement, increase retention, and support client acquisition initiatives across the retail network. The role also partners closely with cross-functional teams to plan and execute high-impact client events and regional initiatives while ensuring operational excellence, data integrity, and best-in-class client experiences.

The ideal candidate combines strong analytical capabilities with exceptional organizational skills and a passion for luxury retail, client engagement, and event execution.

Your Impact

CRM Systems Management and Data Analysis

• Review Retail Performance KPI's on a market and store perspective to strategically plan events on store level .
• Condu ct ad hoc analyses of client behaviors, purchasing patterns, and engagement trends to identify opportunities for business growth and enhanced client experiences.
• Develop and maintain dashboards and reporting tools that provide meaningful visibility into key business metrics and client performance.
• Measure the effectiveness and return on investment of Client Development initiatives through ongoing performance tracking and reporting.
• Segment client populations based on behavioral, transactional, and demographic data to support targeted clienteling strategies and personalized outreach campaigns.
• Partner with internal stakeholders to identify opportunities to improve CRM processes, reporting capabilities, and data quality across the region.

Events

• Partner with the Client Relations Manager to identify local business opportunities and execute CRM initiatives that strengthen client engagement and drive commercial performance.
• Support the planning and execution of client events across the Americas, ensuring operational excellence and alignment with Global Client Development strategies.
• C oordinate event logistics , vendor relationships, budgets, timelines, and event materials to ensure seamless execution.
• Develop pre-event and post-event reporting that evaluates participation, client engagement, business impact, and return on investment.
• Support the planning and coordination of corporate events and cross-functional initiatives for the Moncler Americas organization.
• Travel to support key client events and initiatives as business needs require.

Professional Conduct & Teamwork

• Demonstrate a collaborative, team-oriented approach that contributes to overall business success.
• Foster a respectful and inclusive work environment through open communication and partnership.
• Uphold company policies, procedures, and ethical standards while maintaining professionalism in all interactions.
• Maintain high standards of accuracy, accountability, and attention to detail.
• Perform additional responsibilities as assigned in support of departmental and company objectives.

Qualifications

Education

• Bachelor's degree in Business Administration , Marketing, Finance, Communications, Hospitality, Event Management, or a related discipline preferred.
• Equivalent professional experience may be considered in lieu of a bachelor's degree .

Experience

• Minimum of three (3) years of experience in Client Relations, CRM, Client Development, Business Analytics, Retail Marketing, or a related function.
• Previous luxury retail experience is strongly preferred.
• Experience planning, coordinating, and executing client events is required .
• Experience working with CRM platforms, client segmentation, reporting, and KPI analysis is required .

Core Skills And Attributes

• Strong understanding of CRM principles, client lifecycle management, and best practices.
• Excellent analytical and problem-solving skills with the ability to translate complex data into meaningful business insights.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office.
• Experience using CRM platforms; familiarity with Microsoft Dynamics and MicroStrategy is preferred.
• Strong organisational and project management skills with the ability to manage multiple priorities simultaneously.
• Experience coordinating vendors, budgets, and event logistics .
• Excellent verbal and written communication skills with the ability to influence stakeholders at all organizational levels.
• Highly collaborative with the ability to build strong cross-functional partnerships.
• Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
• Passion for luxury retail, client experience, and relationship building.

Travel

• Approximately 10% domestic travel is required to support client events, retail initiatives, and business meetings throughout the year.

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

Compensation And Benefits

For individuals assigned and/or hired to work in New York, Moncler provides a reasonable estimate of the salary range for this role. This considers the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $80,000 to $105,000.

In addition to competitive pay, the hired candidate will also be eligible for an annual bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue upto 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.

• medical
• dental
• vision
• short and long-term disability
• paid parental leave
• 11 paid holidays
• accrue upto 120 hours of paid vacation time
• 2 personal days
• employee discounts
• retirement plan with employer contribution

The position requires 4 days per week on site in the Moncler Corporate Office, located in the heart of Soho, Manhattan.

Additional Information

Interview Process

• Initial Conversation : Talent Acquisition & Development Dire ctor
• Department Head Interview : Vice President, Retail
• Final Interview : ER & Corporate People & Culture Manager

Background Check

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate work history throughout the application process.

Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.