Modern Workplace Engineering Manager

Southern New Hampshire University; Yorktown (VA); Remote; USD 97.000 - 155.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental and vision plans

PTO 5 weeks + holidays

Retirement plan

Zusammenfassung

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators responsible for the daily operation and continuous improvement of Modern Workplace services. You will guide technical design, troubleshooting, and escalation across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

You will report to the Director of Modern Workplace Engineering and drive platform strategy, governance,

Qualifikationen

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, or related fields.
• Bachelor's degree or equivalent years of experience in lieu of a degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two Modern Workplace disciplines.
• Experience reviewing technical designs, scripts, configurations, and operational documentation.
• Proven experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and resources.

Aufgaben

• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex incidents, service disruptions, and architectural decisions.
• Participate in discovery, design, configuration, testing, deployment, troubleshooting, and documentation.
• Review designs, implementation plans, scripts, configurations, and procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across work streams.
• Establish standards, engineering practices, documentation, and accountability.
• Conduct regular one-on-one meetings, performance discussions, and coaching.
• Identify skill gaps and create opportunities for cross-training and mentoring.
• Coordinate platform strategy, architecture, budgeting, and vendor management with leadership.
• Coordinate delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot.
• Collaborate with Information Security, Infrastructure, Enterprise Applications, and Service Management teams to deliver secure, reliable solutions.
• Develop automation and promote scripting and repeatable engineering practices.
• Monitor service performance, technical debt, and delivery outcomes.
• Communicate risks, dependencies, and status to leadership and stakeholders.
• Represent Modern Workplace Engineering in governance forums and project meetings.

Kenntnisse

Microsoft 365 administration

Endpoint management

Identity management

Automation

Collaboration tools

Technical leadership

Coaching staff

Resource management

Ausbildung

Bachelor's degree or equivalent

Tools

Intune

Windows

macOS

MECM

Autopilot

Teams

SharePoint

OneDrive

Entra ID

Power Platform

Copilot

Jobbeschreibung

Southern New Hampshire University is a team of innovators. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. At SNHU, you'll have the option to work remotely in the following states: We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions.

The Modern Workplace Engineering Manager is a technical people-leader responsible for the daily operation, engineering, and continuous improvement of Southern New Hampshire University's Modern Workplace services. In this role, you will lead a team of engineers and administrators while remaining actively engaged in technical design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

You will report to the Director of Modern Workplace Engineering. #LI-Remote

Key Responsibilities

• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.
• Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Bachelor's degree or equivalent years of experience in lieu of degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation.
• Demonstrated experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and technical resources.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated.

The annual pay range for this position is $96,954.00 - $155,153.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $107,132.00 - $144,945.00.

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement