Moderator

EcoFarm Solutions; Akron (OH); On-site; USD 8,500 - 12,000; Part time

Job summary

EcoFarm Solutions in Akron is seeking a contract-based Moderator to help maintain a safe online community. The role focuses on monitoring user-generated content and enforcing our guidelines across the platform.

You will respond to inquiries, escalate issues when needed, and collaborate with teammates to improve moderation processes. Fluency in English, strong communication, attention to detail, and the ability to work weekends or evenings are essential.

Qualifications

• Fluent in English; other languages a plus.
• Excellent written and verbal communication.
• Strong understanding of online community dynamics.
• Ability to work independently or in a team.
• Familiarity with various social media platforms.
• Ability to stay calm under pressure.
• Willingness to work weekends or evenings.

Responsibilities

• Monitor user-generated content to enforce guidelines.
• Respond to inquiries professionally and promptly.
• Identify and escalate issues to the right team.
• Collaborate to improve community guidelines and processes.
• Stay updated on moderation trends and best practices.

Skills

Fluent English

Written & verbal communication

Social media etiquette

Attention to detail

Independent work

Team collaboration

Calm under pressure

Weekend/evening availability

Job description

Moderator

As a Moderator in our dynamic and fast-paced team, you will play a crucial role in ensuring the smooth and efficient operations of our online platform. We are seeking individuals with excellent communication skills and a strong understanding of social media etiquette to monitor and moderate user-generated content. This is a contract position based in Akron, Canada, with a competitive salary of $900 per month.

Responsibilities

• Monitor user-generated content on our online platform, ensuring that it adheres to our community guidelines.


• Respond to user inquiries and concerns in a timely and professional manner.


• Identify and elevate any issues or violations to the appropriate team members.


• Collaborate with team members to continuously improve community guidelines and moderation processes.


• Keep up-to-date with industry trends and best practices related to online moderation.

Requirements

• Fluent in English (knowledge of other languages is a plus).


• Excellent communication skills, both written and verbal.


• Strong understanding of social media etiquette and online community dynamics.


• Ability to work independently as well as in a team environment.


• Strong attention to detail.


• Familiarity with various social media platforms.


• Ability to remain calm under pressure.


• Flexibility to work on weekends or evenings if needed.

This is an excellent opportunity for individuals looking for an entry-level position without any previous experience. We welcome candidates who are passionate about maintaining a positive online community and who are able to work in a fast-paced environment.