Model Lounge Server, Private Members Club

Fontainbleau; Las Vegas (NV); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Model Lounge Server to deliver upscale service to discerning guests in our ultra lounge. You will greet guests, provide table service, upsell menu items, and maintain a polished appearance while upholding safety and cleanliness standards.

You will work in a fast-paced environment, collaborate with bartenders and hosts, handle payments securely, and contribute to special events. A minimum of two years’ lounge server experience and a 21+ age requirement apply.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years experience as a cocktail/lounge server or similar role.
• Exude confidence and have a captivating presence, maintaining a polished and stylish appearance.
• Poise, style, and a sense of elegance consistent with the lounge's image.
• Capability to recommend and upsell premium beverages and offerings.
• Exceptional interpersonal skills and a passion for delivering outstanding customer service to VIP guests.
• Strong verbal communication skills with the ability to engage and entertain guests effectively.
• Willingness to work as part of a team and collaborate effectively with colleagues.
• Collaboration with bar and service staff to ensure a cohesive and enjoyable atmosphere.
• Proficiency in processing payments and managing transactions.
• Familiarity with responsible alcohol service regulations and safety practices.
• Willingness to work in a banquets environment and adapt to changing demands.
• Must fit in the beverage uniform and refrain from altering it without permission.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Responsibilities

• Greet guests warmly and make them feel welcome upon arrival at the lounge.
• Provide table service, take orders, serve food and beverages, and fulfill guest requests promptly.
• Suggest and upsell menu items and beverages to enhance guest experience and revenue.
• Be knowledgeable about daily specials and seasonal items to answer questions accurately.
• Maintain a polished appearance in line with dress code and grooming standards.
• Keep the lounge area clean, tidy, and presentable, including tables and chairs.
• Manage multiple guests efficiently and balance tasks to deliver orders promptly.
• Process guest payments accurately (cash, card, digital) following security procedures.
• Follow health, safety, and alcohol serving guidelines at all times.
• Collaborate with bartenders, hosts, and management to ensure seamless service.
• Address guest concerns professionally and escalate to management when needed.
• Participate in event planning and execution for special lounge events.
• Attend training sessions to develop hospitality skills.

Skills

Customer service

Verbal communication

Team player

Upselling

Guest engagement

Professional appearance

Education

High school diploma or equivalent

Job description

POSITION OVERVIEW

A Model Lounge Server will embody glamour, style, and exceptional service while contributing to an exclusive and upscale atmosphere. This role involves delivering impeccable service to discerning guests, creating an unforgettable experience, and enhancing the overall ambiance of our ultra lounge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Greet guests with a warm and friendly demeanor, making them feel welcome and valued as soon as they arrive at the lounge
• Provide top-notch table service, taking orders, serving food and beverages, and ensuring that all guest requests are promptly fulfilled
• Suggest and recommend menu items and beverages to enhance the guests' experience while maximizing revenue for the lounge
• Be well-versed in the lounge's food and beverage offerings, including daily specials and seasonal items, to answer guest questions accurately
• Maintain a polished and refined appearance at all times, adhering to the lounge's dress code and grooming standards
• Ensure that the lounge area is always clean, tidy, and presentable, including tables, chairs, and surrounding areas
• Efficiently manage time to balance tasks, deliver orders promptly, and attend to the needs of multiple guests simultaneously
• Process guest payments accurately and efficiently, including cash, credit card, and digital transactions, while maintaining secure procedures
• Adhere to all relevant health and safety regulations, alcohol serving guidelines, and company policies to ensure a safe and enjoyable environment for all
• Collaborate with other team members, including bartenders, hosts, and management, to provide seamless service and create a harmonious work environment
• Handle any guest concerns or complaints professionally, promptly resolving issues to the guests' satisfaction, and escalating complex matters to the appropriate manager
• Participate in the planning and execution of special events hosted at the lounge, contributing to their success and ensuring a memorable experience for all attendees
• Demonstrate a willingness to learn and grow, attending training sessions and workshops to enhance your skills and knowledge of hospitality best practices
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• Minimum of two (2) years experience as a cocktail/lounge server or similar role
• Exude confidence and have a captivating presence, maintaining a polished and stylish appearance that aligns with the event’s image
• Poise, style, and a sense of elegance consistent with the lounge's image
• Capability to recommend and upsell premium beverages and offerings
• Exceptional interpersonal skills and a passion for delivering outstanding customer service to VIP guests
• Strong verbal communication skills with the ability to engage and entertain guests effectively
• Willingness to work as part of a team and collaborate effectively with colleagues
• Collaboration with bar and service staff to ensure a cohesive and enjoyable atmosphere
• Proficiency in processing payments and managing transactions
• Familiarity with responsible alcohol service regulations and safety practices
• Willingness to work in a banquets environment and adapt to changing demands
• Must fit in the beverage uniform and refrain from altering it without permission
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$17.70 per hour