Mobility Specialist

SP+; Miami (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Metropolis Parking is seeking a Mobility Specialist to join our Bayside Marketplace location in Miami. As the face of our tech-driven parking experience, you will greet guests, assist with enrollment, and deliver courteous service in a fast-paced environment.

The role requires stamina, attention to detail, and a customer-first mindset. Comfort with mobile devices and teamwork are essential for success and growth within our expanding technology platform.

Qualifications

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation.
• Comfortable using mobile devices and technology.
• Ability to communicate effectively in spoken English.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages with courteous service.
• Educate customers on Metropolis parking technology and enrollment.
• Maintain positive customer relationships through excellent service.
• Respond to questions and concerns confidently and courteously.
• Patrol lots and garages to identify vehicles with improper payment or authorization.
• Issue parking violations per company policies.
• Document violations using mobile devices with photos.
• Maintain cleanliness of lots, garages, and common areas.
• Identify and report debris, spills, hazards promptly.
• Sweep floors, collect trash, and empty receptacles.
• Perform basic vehicle maintenance tasks (cleaning, oil changes).
• Work independently and as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

English proficiency

Interpersonal skills

Adaptability

Technology comfort

Education

High school diploma or GED

Tools

iPad

iPhone

Android devices

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just \"drive in and drive out.\"

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Position: Mobility Specialist
Location: Bayside Marketplace, Miami
Pay rate: $15.00/hr

As a Mobility Specialist, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis\'s parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.

Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.

What you\'ll do

• Greet and assist guests in parking lots and garages, providing professional and friendly service


• Educate customers on Metropolis parking technology and assist with enrollment as needed


• Promote positive customer relationships by consistently delivering excellent customer service


• Respond to customer questions and concerns confidently and courteously


• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization


• Issue parking violations in accordance with company policies


• Document violations using company-provided mobile devices, including photo documentation


• Maintain the cleanliness of parking lots, garages, and common areas


• Identify and report debris, spills, hazards, or maintenance issues promptly


• Sweep floors, collect trash, and empty trash receptacles as needed


• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep


• Work independently and collaboratively as part of a team


• Observe all safety protocols at all times


• Perform additional duties as assigned

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate\'s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Qualifications

What you need

• High school diploma or GED preferred, but not required


• Prior parking industry experience preferred, but not required


• Strong customer service orientation with a willingness to go above and beyond


• Comfortable using mobile devices and technology (iPad, iPhone, Android devices)


• Ability to communicate effectively in spoken English with customers and team members


• Strong interpersonal and communication skills


• Reliable, adaptable, and able to thrive in a fast-paced environment

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods (up to six consecutive hours)


• Ability to visually inspect vehicles and physically access all areas of garages and lots


• Comfortable working outdoors in all weather conditions


• Flexibility to work various shifts, including weekends and evenings

Location

US-FL-MIAMI