Mobility Equipment Technician

Rehab Medical LLC; Troy (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Rehab Medical LLC is seeking a Mobility Equipment Technician in Troy, OH to provide patient-focused delivery, setup, and service of mobility equipment. You will work directly with patients, therapists, and ATPs to ensure safe operation and proper customization of devices.

The role emphasizes excellent documentation, safety, and quality, with an ATP career path offering certification opportunities and potential advancement.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years delivering consumer or medical equipment preferred.
• Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs.
• Basic computer and communication skills.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients while maintaining professionalism and confidentiality.
• Ability to work independently and manage multiple priorities with minimal supervision.

Responsibilities

• Provide exceptional customer service and education of all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs.
• Diagnose, troubleshoot, repair, and document equipment issues in a timely and accurate manner.
• Complete all required paperwork and electronic documentation accurately and promptly.
• Understand requirements to be able to bill the claim; particularly understanding what patients must sign.
• Understand compliance guidelines as it relates to paperwork.
• Maintain a professional appearance and demeanor while representing Rehab Medical in the patient’s home.
• Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes.
• Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes.
• Work collaboratively with teams to resolve issues and improve service quality.
• Assist in office and warehouse post or pre route as needed.

Skills

Customer service

Communication

Interpersonal skills

Mechanical aptitude

Time management

Independent worker

Education

High School Diploma or equivalent

Tools

Computer basics

Job description

66 Industry Court
Suite A
Troy, OH 45373, USA

Rehab Medical is one of the nation’s fastest-growing providers ofcustom advanced mobility equipmentand a recentInc. 5000award winner. Headquartered in Indianapolis, Indiana, our mission is simple yet impactful:To improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.

As one ofIndiana’s Top Places to Work, we hire based onattitude, aptitude, and drive, not just resumes. With continued national growth, we’re expanding ourOperations Teamand looking for compassionate, motivated individuals to help support our mission and more than200,000 mobility usersacross the country.

Why You Should Apply:

• Structured Orientation & Mentorship Program


• Employee Recognition & Wellness Initiatives


• Leadership Development & Continuing Education


• ATP Career Path with Clear Pay Increases and Certification Opportunities


• Work with Purpose: Improve patient quality of life

For prompt communication, we encourage applicants to opt into texting during the application process.

Position Overview:

The Mobility Equipment Technician plays a critical role in ensuring patients receive correct mobility equipment, and replacement parts safely, accurately, and on time. Serving as a direct representative of Rehab Medical in patients’ homes and care settings, the Mobility Equipment Technician provides professional delivery, setup, basic adjustments, service, and education on proper equipment use through excellent customer service, documentation, and attention to safety and quality and quality. The Mobility Equipment Technician helps patients gain independence, comfort, and confidence with their mobility equipment. You’ll work directly with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure mobility equipment is functioning safely and customized to patient needs.

This position is also part of ourATP Career Path, designed to guide technicians from entry-level roles to certified ATP support and beyond.

Compensation:

• Hourly Range:$18 – $28 per hour


• Compensation is based on experience, performance, and certifications


• Advancement to ATP Support role

Required Qualifications:

• High School Diploma or equivalent


• Minimum of 2 years of experience delivering consumer or medical equipment (preferred)


• Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs


• Basic computer and communication skills


• Excellent interpersonal and communication skills


• Ability to interact effectively with patients while maintaining professionalism, respect and confidentiality


• Ability to work independently and manage multiple priorities with minimal supervision

Key Responsibilities

Equipment Delivery, Service, and Repair

• Provide exceptional customer service and education of all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs.
  
  
  
  • Always maintain a professional appearance and demeanor while representing Rehab Medical in the patient’s home.
  
  
  
  


• Diagnoses, troubleshoot, repair, and document equipment issues in a timely and accurate manner.


• Complete all required paperwork and electronic documentation accurately and promptly.
  
  
  
  • Understand requirements to be able to bill the claim; particularly understanding what patients must sign.
  
  
  • Understand compliance guidelines as it relates to paperwork.
  
  
  
  

Vehicle Management and Compliance

• Maintain a clean, organized, and safe company vehicle in compliance with company policies, accreditation standards, and regulatory requirements.


• Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.


• Follow Safe driving procedures at all times

Communication and Team Collaboration

• Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes.


• Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes.


• Work collaboratively with teams to resolve issues and improve service quality.


• Assist in office and warehouse post or pre route as needed.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Peer Recognition

Inspired to perform well by the praise of coworkers

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.