Mobile Support Lead

Veriipro; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Veriipro is seeking a Mobile Support Lead to provide technical leadership for 24x7 production support of mobile applications across global regions. The ideal candidate will have hands-on expertise in mobile app architecture, lead high-severity incidents, and collaborate with engineering and product teams for platform stability.

Applicants should possess strong troubleshooting skills and a minimum of 7 years' experience in mobile development or production support. The role emphasizes continuous improvement initiatives and operational excellence.

Qualifications

• 7+ years of experience in mobile application development and/or L2/L3 production support.
• Strong hands-on expertise in iOS and/or Android architecture, APIs, and troubleshooting.
• Experience supporting backend integrations and channel proxies.

Responsibilities

• Act as the primary escalation point for complex mobile production issues.
• Lead high-severity incidents and outage bridges.
• Perform deep troubleshooting and root cause analysis across mobile apps.

Skills

Mobile application development

iOS architecture

Android architecture

API troubleshooting

Stakeholder management

Tools

Xcode

Android Studio

Charles Proxy

AppDynamics

Datadog

Job description

The Mobile Support Lead provides technical leadership for 24x7 L1.5/L2/L3 production support of enterprise mobile applications (iOS and Android) and associated channel proxies across global regions. This role requires strong hands‑on mobile expertise, ownership of high‑severity incidents, and close collaboration with engineering, product, and observability teams to ensure platform stability and continuous improvement.

Key Responsibilities

• Act as the primary escalation point for complex mobile (iOS/Android) production issues.

• Lead high‑severity incidents and outage bridges, ensuring timely resolution and clear stakeholder communication.

• Perform deep troubleshooting and root cause analysis across mobile apps, APIs, and backend integrations.

• Partner with development, product, and business teams on L3 enhancements and roadmap initiatives.

• Collaborate with observability teams to enhance monitoring, alerting, and proactive issue detection.

• Drive continuous improvement through automation, runbooks, and operational excellence initiatives.

Required Qualifications

• 7+ years of experience in mobile application development and/or L2/L3 production support.

• Strong hands‑on expertise in iOS and/or Android architecture, APIs, and troubleshooting.

• Experience supporting backend integrations and channel proxies.

• Proven experience leading P1/P2 production incidents in a global 24x7 environment.

• Proficiency with mobile debugging tools (Xcode, Android Studio, Charles Proxy).

• Familiarity with observability tools (AppDynamics, Datadog, etc.) and CI/CD pipelines.

• Strong communication and stakeholder management skills.

Preferred Qualifications

• Exposure to cloud platforms (AWS or similar).

• Knowledge of API gateways.

• Familiarity with ITIL and ServiceNow.