Mobile Services Team Lead: Repairs & Operations Excellence

Wesco Turf; Deerfield Beach (FL); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Wellness resources

Growth opportunities

Sales bonus

Monthly incentives

Descrizione del lavoro

Wesco Turf is seeking a Mobile Services Team Leader in Florida to oversee the repair team, ensure first-time fixes meet deadlines, and supervise billing and warranty work with a customer-focused approach.

The role entails coordinating daily operations, attending staff meetings, and driving performance improvements while maintaining professional communication with customers and colleagues. This full-time position offers growth opportunities and competitive compensation.

Competenze

• Minimum high school and vocational/technical training in the Commercial Turf Industry.
• Minimum of five years experience in a related field experience.
• Must be well organized and able to create a daily/weekly plan based on overall workload.
• Requires excellent documentation practices.
• Requires strong leadership skills with good administrative skills.
• Must have the ability to read and analyze documents and procedure manuals.
• Requires an advanced mechanical background with the ability to assess situations and respond in the customers’ best interest.
• Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees.
• Requires the ability to multitask and handle situations responding to the needs of Team Members.

Mansioni

• Hold daily/weekly virtual and onsite meetings with advisors and technicians to discuss workload and expectations.
• Attend monthly staff meetings and discuss financials, results, and forecasts.
• Conduct performance discussions with staff and monitor utilization and billing.
• Review monthly performance focusing on turn time and first-time fix.
• Follow up on performance and processing of all customer bill and warranty work.
• Create annual reviews before due dates and schedule training compliance.

Conoscenze

Leadership

Team management

Customer service

Documentation

Scheduling

Communication

Multitasking

Formazione

High school diploma or equivalent

Vocational/technical training

Descrizione del lavoro

Wesco Turf is seeking a Mobile Services Team Leader in Florida to oversee the repair team, ensure first-time fixes meet deadlines, and supervise billing and warranty work with a customer-focused approach.

The role entails coordinating daily operations, attending staff meetings, and driving performance improvements while maintaining professional communication with customers and colleagues. This full-time position offers growth opportunities and competitive compensation.