Mobile Service Technician, Houston

Lucid Motors; Georgia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Lucid Motors seeks a Mobile Service Technician for the Houston area to diagnose, maintain, and repair Lucid vehicles in the field. You will travel to client locations, support service centers, and document all customer interactions with EV systems knowledge guiding your work.

Responsibilities include parts handling, scheduling, invoicing, and customer communication. ASE and EPA 609 certifications are preferred, with Lucid CPR training provided after hire.

Qualifications

• 2-5 years of experience as an automotive service technician.
• Self-sufficient, highly organized and comfortable working independently and as part of a team.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
• Customer facing experience with excellent written and verbal communication skills.
• Proficient in Microsoft Office as well as learn proprietary DMS software.
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration formobileservices
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Skills

Customer facing experience

High Voltage awareness

EV powertrain knowledge

Communication skills

Education

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)

EPA 609 Certification

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

MobileService Technician - Houston

The MobileService Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations in the Greater Houston Area and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet Houston service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As aMobileService Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion.

Responsibilities:

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration formobileservices
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications:

• 2-5 years of experience as an automotive service technician
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

PreferredQualifications:

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• PreviousMobileService Technician experience
• Previous experience with EV diagnosis and repair
• Experience in luxury automobilerepair environments

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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