Mobile Service Technician

Cookfordtexas; Texas City (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Job summary

Cookfordtexas is seeking a Mobile Service Technician to join our team in Texas City. The role involves traveling to customer workplaces and homes to perform basic service needs and recalls, with a focus on delivering a superior customer experience.

The ideal candidate has a strong service technician background, ASE/Ford certifications are a plus, and can manage time effectively while maintaining safety and quality.

Qualifications

• B-level or higher qualifications preferred.
• Detail-oriented and organized.
• Requires a valid driver license.
• ASE/Manufacturer certifications - Ford certifications desirable but not mandatory.

Responsibilities

• Provide an exceptional customer experience to drive loyalty.
• Engage with customers and represent the dealership professionally.
• Organize and prepare for the day’s appointments; manage time efficiently.
• Perform vehicle repairs and maintenance as outlined on the repair order.
• Communicate with coordinators and departments to manage production and communication.
• Accurately document vehicle repairs/work performed on the repair order.
• Stay informed of Ford technical bulletins and complete required training.
• Able to work occasionally in challenging weather conditions.
• Able to drive and maintain a company vehicle responsibly.
• Contribute with a startup mindset to grow the business.

Skills

Independent worker

Customer service

Time management

Documentation

Education

B-level or higher automotive qualifications

Tools

Ford certifications

Tablets

Job description

We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications andASE certifications are preferred but not required. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits:

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans

Responsibilities:

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
• Engage with many different customers each day and represent the dealership while being calm and responsive
• Organize and prepare for the day’s appointments and be excellent at time management
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly
• Take pride in the role and bring a start-up mentality to growing the business

Qualifications:

• B-level or higher qualifications preferred
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver license
• ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Must be able to perform physical taste and lift up to 100 pounds

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.