Mobile Service Manager

Fleetpride; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Cell Phone

Laptop – diagnostic capabilities

Company Vehicle (preferred)

Travel up to 70%

Job summary

FleetPride is seeking a Service Manager – Mobile to lead and optimize on-site mobile service operations, driving profitability and customer satisfaction. You will oversee scheduling, dispatching, and direct field activities across assigned territories, ensuring high-quality repairs and strong customer relationships.

Ideal candidates have a proven track record in mobile service operations, strong safety and compliance mindset, and the ability to mentor technicians while managing P&L and

Qualifications

• Experience leading mobile service operations and customer service.
• Strong financial acumen with P&L responsibility.
• Proven ability to lead field teams and ensure safety and quality.

Responsibilities

• Lead and develop mobile service technicians and ensure safety standards.
• Oversee scheduling, dispatching, and workflow across territories.
• Direct field activities to ensure timely, high-quality repairs at customer sites.
• Maintain clear communication between branch ops, technicians, and customers.

Skills

P&L management

Dispatch leadership

Safety & compliance

Field audits

Customer service

Team development

Education

High school diploma

Bachelor’s degree preferred

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

GENERAL JOB DESCRIPTION

The Service Manager – Mobile serves as the frontline leader connecting FleetPride’s branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride’s commitment to Keeping America’s Trucks Moving.

DUTIES & RESPONSIBILITIES

Team Development & Safety

• Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards.
• Conduct regular field audits, safety inspections, and performance reviews.
• Foster a culture of teamwork, professionalism, and accountability among mobile service staff.
• Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.

Operational Leadership

• Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.
• Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.
• Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
• Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.

Customer Experience & Sales Support

• Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.
• Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.
• Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.
• Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.

Financial & Administrative Management

• Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline.
• Review and approve all work orders, invoices, and timecards for accuracy and timeliness.
• Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth.
• Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.

Service Truck Fleet & Equipment Oversight

• Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet.
• Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.
• Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.

Strategic & Continuous Improvement

• Support FleetPride’s growth strategy by expanding mobile service capabilities and customer reach.
• Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.
• Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.
• Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.

EDUCATION & TRAINING

• High school diploma or GED equivalent; bachelor’s degree preferred.
• Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
• Experience in Learning Management System administration and reporting, preferred.
• Valid drivers’ license with a good driving record.
• Ability to travel up to 70% of the time is required.

KNOWLEDGE & EXPERIENCE

• Proven track record in Mobile Service operations and customer service.
• Works well under pressure and manages stressful situations with ease.
• Strong customer service and sales skills.

SKILLS & ABILITIES

• Ability to manage a P&L.
• Ability to calculate productivity.
• Average oral and written communication skills.

WORKING CONDITIONS

Work Environment: The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

Hours / Shifts: Must be able to work non-traditional hours to include nights, weekends and on-call responsibilities.

SALARY

yes

BENEFITS

• Cell Phone
• Laptop – possibly w/diagnostic capabilities
• Motus or Company Vehicle(preferred)
• Travel up to 70%

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.