Mobile Patient Navigator

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Mobile Patient Navigator in North Carolina. This 40-hour, full-time temporary role handles patient scheduling, appointment coordination, and coordination of care within the UNC Adams School of Dentistry.

The position requires excellent communication and organizational skills to support students, patients and staff. Responsibilities include scheduling, confirming visits, processing payments and verifying Medicaid/Delta Dental eligibility,

Qualifications

• High school diploma or GED required.
• Experience in healthcare or clinical settings preferred.
• Strong organizational and communication skills essential.

Responsibilities

• Serve as single point of contact for DDS/Hygiene students, patients and caregivers.
• Facilitate patient appointments within the UNC Adams School of Dentistry clinics.
• Schedule, modify and reconcile appointments; process payments and verify insurance eligibility.

Skills

Scheduling appointments

Patient communication

Data entry

Education

High school diploma or GED

Tools

EPIC

Job description

Department:

ASOD Clinical Operations - 431500

Career Area :

Administrative/Clerical Support

Posting Open Date:

11/05/2026

Application Deadline:

11/16/2026

Position Type:

Temporary Staff (SHRA)

Position Title :

Mobile Patient Navigator

Position Number:

20065396

Vacancy ID:

S028240

Full-time/Part-time:

Full-Time Temporary

Hours per week:

40

Work Schedule:

Monday - Friday 8:30 AM - 5:30 PM

Position Location:

North Carolina, US

Hiring Range:

$17.00 - $19.00 per hour

Estimated Duration of Appointment:

6 months or longer

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit:

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary:

This position serves as a single point of contact for DDS/Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics.
This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.)
Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences:

Experience in healthcare.

Campus Security Authority Responsibilities:

Not Applicable.