Mobile Health Vehicle Operator (Bilingual)

Kaiser Permanente; Downey (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Kaiser Permanente in Southern California operates the Mobile Health Vehicle and seeks a driver to transport the unit, set up and tear down, and support patient services. You will handle reception, scheduling, and payments while coordinating with clinical teams.

The role requires a Class B CDL with Air Brake Endorsement, bilingual English/Spanish, and a flexible schedule with 4-day weeks and possible weekends across Southern California.

Qualifications

• Minimum one year of recent experience in a customer service environment.
• Bilingual English/Spanish Level I required.

Responsibilities

• Drive Mobile Health Vehicle to various locations in Southern California.
• Set up and tear down vehicle and manage onboard equipment and supplies.
• Greet members, provide reception services, schedule appointments, and collect payments.
• Assist clinical staff and perform basic IT troubleshooting.
• Travel within the Southern California Region; on-call with possible weekends.

Job description

Job Summary:

Under general supervision, safely and responsibly drives the Southern Californias Mobile Health Vehicle to and from its home location to a wide variety of locations throughout the Region. Assumes responsibility for monitoring and ensuring maintenance and service needs are met of the vehicle. Performs proper set-up and breakdown of vehicle to service patients. Provides general reception, including answering the telephone, assisting patients in obtaining medical services, scheduling patients for medical appointments and collecting payments for services rendered.

Essential Responsibilities:

• Primary driver of (40ft) health vehicle. Vehicle pick up, delivery, set-up, tear down, including onboard generator, septic and power, any and all electronic equipment, such as computer, printer, fax, etc., returning vehicle to designated facility at end of event.
• Ensures proper/timely scheduled maintenance of vehicle, including tracking maintenance.
• Maintains and checks equipment for malfunction and/or damage.
• Assist with initial problem identification and solution under the direction of a higher level resource.
• Responsible for inventory of RV includes electronic assets, equipment, supplies and other items associated with the RV. Interacts with members/patients to schedule appointments.
• Greets members and provides reception services.
• Collects payment for services rendered.
• Answers and returns telephone calls and messages.
• Provide excellent customer service-patients, employers, staff.
• Prepare and process a variety of forms (i.e. AVS, off-work/ back to work, exchange of records).
• Works closely with clinical staff.
• Exhibits strong interpersonal skills.
• Stocks and supplies medical office materials (some lifting required, up to 75 lbs).
• Cleans and organizes vehicle (in-between scheduled EVS).
• Fills and empties water/waste tanks.
• Performs fundamental IT trouble-shooting.
• Travels within Southern California Region, including overnight stays.
• May perform other duties as required.
• SPECIAL JOB FEATURES: Starting and end times may vary. This person will be working Mobile Health Vehicle and will require routine travel to employer sites and community locations throughout southern california region. The position is usually 4 days a week, but could include weekends on occasion.

Basic Qualifications:

Experience

• Minimum one (1) year of recent experience in a customer service environment.

Education

• High school diploma.

License, Certification, Registration

• Class B CDL with Air Brake Endorsement (in the state where care is provided)

Additional Requirements:

• Knowledge of computer software applications.
• Knowledge of SCAL freeways.
• Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

• Medical terminology Bilingual, English and Spanish
• Basic knowledge of computer hardware.

Notes:

• Must have flexible schedule.
• Will be asked to help with other activities on MHV.
• This is an on call position, days and hours may vary.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.