Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Albany (GA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. in Albany, GA is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product details, demonstrate solutions, and guide shoppers through their journey to select the right plans and devices.

The role emphasizes customer interaction, use of digital tools, and effective service-plan recommendations, with opportunities for growth and a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Albany, GA is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product details, demonstrate solutions, and guide shoppers through their journey to select the right plans and devices.

The role emphasizes customer interaction, use of digital tools, and effective service-plan recommendations, with opportunities for growth and a comprehensive benefits package.