Mobile Expert, Store-in-Store

T-Mobile USA; Avon (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA is seeking a Mobile Expert to engage customers in a high-traffic retail setting in Avon, MA. The role emphasizes solution-based selling, onboarding, and delivering exceptional service to meet performance targets.

You will train in-store processes, work with home store teams, and help customers understand self-serve options and the T-Mobile app. Requires 18+, US work eligibility, and 6 months of customer service or sales experience.

Qualifications

• High School Diploma/GED (Required).
• 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred).
• 30 Days T-Mobile Mobile Associate Experience (Required).
• Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. (Required).
• Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. (Required).
• Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Educate customers and showcase the value of T-Mobile solutions using digital tools.
• Onboard customers and maintain knowledge of products, processes, and systems.
• Build rapport, sell solutions, and drive customer satisfaction and loyalty.
• Partner with nearby stores to onboard customers and ensure service quality.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

Mobile Experts, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Experts excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Experts exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• As a Mobile Expert, you will consistently leverage digital self‑serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with home store locations to properly/fully on‑board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education:

High School Diploma/GED (Required)

Work Experience:

6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred).

30 Days T‑Mobile Mobile Associate Experience (Required)

Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals. (Required)

Team Building: Desire To Be A Part Of The Game‑Changing T‑Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)

Retail Sales: Competitive Drive And Confidence To Succeed In A Fast‑Paced Sales Environment. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel: Travel Required (Yes/No):No

DOT Regulated: DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Hourly Base Pay: $19.50

Annualized Incentive Target: $18,000

Successful candidate's actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid