Mobile Customer Service Tech

UHS Home Care PHC; Village of Johnson City (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Wellness rewards

EAP counseling

Job summary

United Health Services is seeking a Customer Service Technician to safely operate company vehicles while delivering, installing, and servicing respiratory and durable medical equipment for patients in home and healthcare settings.

This driving-focused role involves extensive travel, on-call coverage evenings/weekends/holidays, and independent route management to ensure timely access to equipment and exceptional patient care.

Qualifications

• High School Diploma or Equivalent with a clean driving record.
• Experience with hazardous waste and flammable gases.
• Ability to drive in adverse conditions and at night with minimal supervision.

Responsibilities

• Deliver, install, and set up respiratory and durable medical equipment for patients.
• Educate patients and caregivers on safe operation and maintenance of equipment.
• Coordinate and manage daily delivery and pickup schedules with patients.
• Complete required documentation accurately and timely.
• Perform routine maintenance and equipment replacements per manufacturer guidance.
• Collect payments for cash-on-delivery and maintain receipts.
• Maintain vehicle readiness and adhere to PPE protocols.
• Provide on-call coverage including evenings, weekends, and holidays.

Skills

Customer service

Driving

Communication

Route planning

Independent work

Safety compliance

Education

High School Diploma or Equivalent

Job description

Position OverviewUnited Health Services (UHS) is seeking a Customer Service Technician to safely operate company vehicles while delivering, installing, and servicing respiratory and durable medical equipment for patients in home, hospital, and healthcare settings. This driving-focused position requires extensive daily travel to patient locations, strong customer service skills, and the ability to independently manage delivery routes, equipment setups, pickups, and service calls. The Customer Service Technician plays a critical role in ensuring patients receive timely access to medically necessary equipment while providing hands-on instruction and support to patients, caregivers, and referral sources.The Customer Service Technician is responsible for maintaining a safe driving record, adhering to Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), HIPAA, and infection control requirements, and ensuring company vehicles are properly maintained, stocked, and ready for service. This role includes educating patients on equipment use and safety, completing required documentation, performing equipment maintenance and repairs, coordinating deliveries and pickups, and participating in on-call coverage, including evenings, weekends, and holidays. The ideal candidate is dependable, detail-oriented, comfortable driving throughout the service area, and committed to delivering exceptional patient care and customer service while working independently in the field.Primary Department, Division, or Unit:Customer Service, UHS Home CarePrimary Work Shift:DayRegular Scheduled Weekly Hours:40Compensation Range:$16.67 - $24.61 per hour, depending on experience-Job ResponsibilitiesDeliver, install, and set up respiratory and durable medical equipment for adult and pediatric patients in home and healthcare settings.Educate patients, caregivers, and referral sources on the safe operation, maintenance, cleaning, and troubleshooting of medical equipment.Coordinate and manage daily delivery and pickup schedules while maintaining communication with patients regarding arrival times and service updates.Complete and review all required documentation, ensuring forms are accurately explained, signed, and submitted in a timely manner.Perform routine maintenance, inspections, repairs, and equipment replacements in accordance with manufacturer recommendations and safety standards.Collect and process payments for cash-on-delivery transactions and maintain accurate financial documentation and receipts.Provide responsive customer service and participate in on-call coverage, including evenings, weekends, and holidays, to meet patient needs.Maintain accurate records of equipment inventory, serial numbers, lot numbers, patient information, and insurance documentation.Follow infection control, hazardous waste disposal, and personal protective equipment (PPE) protocols during equipment handling, transport, and retrieval.Inspect, maintain, and stock company vehicles and equipment to ensure operational readiness, safety compliance, and efficient service delivery.Position QualificationsMinimum Required:High School Diploma or Equivalent with a clean driving record.Experience working with hazardous waste and flammable gases responsibly, driving in unfavorable conditions and at night, as well as working with minimal direct supervision.Current NYS Driver's License-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.