Mobile Crisis Supervisor

Oakland-Community-Health-Network; Pontiac (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Oakland Community Health Network's Resource and Crisis Center in Pontiac, Michigan seeks a Mobile Crisis Supervisor to lead the Mobile Crisis Team under the Manager of Crisis Assessment and Mobile Crisis. This onsite role guides operations, staffing, and clinical oversight across community, home, office, and center settings.

The position emphasizes trauma-informed care, staff development, and quality improvement, with a 3‑shift weekly schedule and weekend coverage on the Day Shift (7:00 AM –

Qualifications

• Master’s degree in a human services field (social work, psychology, counseling, family services, sociology, criminal justice).
• Full clinical licensure required (LMSW, LPC, LLP, or equivalent).
• Basic Life Support (BLS) certification.
• Active clinical license in good standing.
• Completion of agency-specific onboarding and crisis intervention training.
• Ongoing professional development in crisis assessment, trauma-informed care, and behavioral health best practices.

Responsibilities

• Provide daily supervision, coaching, and clinical guidance to Mobile Crisis Clinicians and staff.
• Ensure crisis services comply with HIPAA, reporting requirements, and MDHHS policies.
• Oversee day-to-day operations of mobile crisis services and ensure timely response and high-quality customer service.
• Review documentation, assessments, safety plans, and care coordination for accuracy and compliance.
• Facilitate monthly team meetings focused on problem solving, morale, workflow, and development.
• Conduct routine field supervision and real-time coaching with emphasis on trauma-informed care and de-escalation.
• Lead onboarding and staff training to ensure competency in crisis assessment and community-based response.
• Monitor performance metrics and develop action steps for improvement.
• Complete incident reports and coordinate corrective actions with leadership.
• Develop and update crisis policies, procedures, and workflows; update EHR forms as needed.
• Collaborate with IT to address EHR issues and workflow efficiency.
• Maintain relationships with law enforcement, hospitals, schools, EMS, and community partners for coordinated responses.
• Provide support during complex or high-acuity calls, including onsite or virtual consultations.
• Participate in on-call rotation to provide after-hours leadership support.
• Present reports on service outcomes, data trends, and quality initiatives to leadership and stakeholders.
• Serve on committees focused on safety, crisis services, suicide prevention, and system-level improvement.
• Coordinate with internal departments to minimize service delivery barriers and ensure smooth transitions of care.

Skills

HIPAA

Microsoft 365

Michigan Mental Health Code

Medicaid Manual

Crisis intervention best practices

Education

Master’s degree (human services field)

Full clinical licensure (LMSW, LPC, LLP or equivalent)

Tools

Experience with EHR systems

Job description

The Mobile Crisis Supervisor works under the supervision of the Manager of Crisis Assessment and Mobile Crisis and is based at the Resource and Crisis Center in Pontiac, Michigan. This role provides daily leadership, operational oversight, and clinical supervision to the Mobile Crisis Team, ensuring high‑quality, trauma‑informed crisis response across community, home, office, and center‑based settings.

The Supervisor is responsible for team operations, staff development, service coordination, quality improvement, and adherence to all clinical, safety, and documentation standards.

This is an onsite position, the Supervisor will work three (3) 12‑hour shifts per week and the schedule includes working every other weekend (Saturday and Sunday) on the Day Shift (7:00 AM – 7:30 PM)

Essential Functions

• Provide daily supervision, coaching, and clinical guidance to Mobile Crisis Clinicians, Peers, and other crisis response staff.
• Ensure all crisis response services comply with HIPAA, mandated reporting, MDHHS requirements, OCHN policies, and evidence‑based crisis standards.
• Oversee day‑to‑day operations of mobile crisis services, ensuring timely response, appropriate triage, and high‑quality customer service.
• Review and monitor documentation, assessments, safety plans, and care coordination activities to ensure accuracy, completeness, and compliance.
• Facilitate monthly + team meetings focused on problem solving, morale, workflow improvement, and professional development.
• Conduct routine field supervision, case consultations, and real‑time coaching, with emphasis on trauma‑informed care and de‑escalation.
• Lead team onboarding, support training activities, and ensure staff competency in crisis assessment, community‑based response, and stabilization practices.
• Monitor performance metrics, staff productivity, and key operational indicators; develop action steps for improvement when needed.
• Complete incident reports and implement corrective action plans in collaboration with leadership.
• Assist with developing and updating crisis response policies, procedures, protocols, warm transfer processes, and documentation workflows.
• Collaborate with IT to address EHR issues, update forms, and improve workflow efficiency.
• Maintain strong relationships with law enforcement, hospitals, schools, EMS, and community partners to ensure coordinated crisis response.
• Provide support and guidance during complex or high‑acuity crisis calls, including on‑site or virtual consultation.
• Participate in the rotational on‑call schedule to provide leadership support after hours.
• Present reports and updates on service outcomes, data trends, customer service issues, and quality initiatives to leadership and external stakeholders.
• Serve on committees focused on safety, crisis services, suicide prevention, and system‑level improvement.
• Coordinate with internal departments to address service delivery barriers and ensure smooth transitions of care.
• Perform other related duties as assigned.

Job Requirements and Qualifications

Education

• Master’s degree in a human services field (social work, psychology, counseling, family services, sociology, criminal justice).
• Full clinical licensure required (LMSW, LPC, LLP, or equivalent).

Training Requirements (licenses, programs, or certificates):

• Basic Life Support (BLS)
• Active clinical license in good standing
• Completion of agency‑specific onboarding and crisis intervention training
• Ongoing professional development in crisis assessment, trauma‑informed care, and behavioral health best practices

Experience Requirements:

• Minimum of 2 years of experience in a crisis setting (psychiatric hospital, crisis center, mobile crisis, or similar).
• Minimum of 2 years of leadership experience, preferably in a managed care or behavioral health setting.

Preferred Experience:

• Experience working with electronic health record systems
• Strong customer service and conflict‑resolution experience
• Experience with crisis de‑escalation and safety planning
• Experience working with individuals with severe mental illness, SUD, or IDD
• Experience working with children and youth with serious emotional disturbance
• Experience performing crisis assessments in community‑based settings
• Experience with data entry, reporting, and workflow management

Job Specific Competencies/Skills:

• HIPAA
• Microsoft 365
• Michigan Mental Health Code
• Medicaid Manual
• Crisis intervention best practices and national guidelines

Soft Skills

• Strong interpersonal and communication skills
• Advanced organizational and time‑management abilities
• Data analysis and performance monitoring
• Strategic planning and operational leadership
• Trauma‑informed crisis intervention
• Clinical knowledge of mental health, substance use, and suicide prevention
• Conflict resolution and de‑escalation skills
• Ability to work both independently and as part of a multidisciplinary team

Oakland Community Health Network’s Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, on‑call schedules, etc.):

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment.
• Hybrid (onsite/remote) work schedule available.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.