Mobile Crisis Operations Supervisor (Community Health)

City of Portland; Portland (OR); On-site; USD 80,000 - 110,000; Full time

Job summary

The City of Portland, through Portland Street Response, seeks a Community Health Supervisor – Operations (QMHA/QMHP) to manage day‑to‑day field operations, coordinate staff and training, and maintain EMS‑level service quality. You will supervise Mental Health Crisis Responders, Peer Support Specialists, and other qualified staff while interfacing with hospitals and first responders.

This leadership role requires trauma‑informed care knowledge, strong supervision skills, and excellent

Qualifications

• Valid state driver’s license and acceptable driving record.
• QMHA-I, QMHA-II, or QMHP-C certification.
• Three years of progressively responsible healthcare or first responder experience or a bachelor's degree in healthcare or related field.

Responsibilities

• Lead, supervise, and provide assistance to PSR units in the field.
• Provide immediate supervision to mobile crisis response teams dispatched via 911.
• Ensure teams engage with diverse clients respectfully across social and economic differences.
• Make day-to-day operational decisions to manage workflow and crew safety.
• Liaise with patients and other first responders, hospitals, and community partners.

Skills

QMHA/QMHP knowledge

Supervision principles

HIPAA/Privacy laws

Cultural competency

Risk assessment

Education

QMHA-I, QMHA-II, or QMHP-C certification

Bachelor’s degree in healthcare or related field

Three years healthcare/first responder experience

Job description

The City of Portland, through Portland Street Response, seeks a Community Health Supervisor – Operations (QMHA/QMHP) to manage day‑to‑day field operations, coordinate staff and training, and maintain EMS‑level service quality. You will supervise Mental Health Crisis Responders, Peer Support Specialists, and other qualified staff while interfacing with hospitals and first responders.

This leadership role requires trauma‑informed care knowledge, strong supervision skills, and excellent